SNBC Wellness Coordinator – Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday – Friday. Employees are required to have flexibility to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 11000 Optum Circle, Eden Prairie, MN 55344.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

If you are within commutable distance to the office at 11000 Optum Circle, Eden Prairie, MN, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

 

Primary Responsibilities:

• Make outreach calls and/or send letters to members and/or providers for care coordination.
• Carry a caseload of members, keep track of required tasks and timelines for each member, complete outreach and assessments according to timeline.
• Assist members by screening, answering questions, providing information and education about care coordination services, community resources, and provide benefit information in an accurate and courteous manner.
• Assist Care Coordinators with non-clinical work, working and documenting in several applicable systems.
• Ability to screen or recognize risk and refer members with higher clinical needs to clinical team members.
• Perform provider and appointment searches.
• Complete administrative paperwork, preparing letters and other documents.
• Complete data entry into electronic records, including Minnesota Medicaid Information System.
• Provide supportive services to team members when needed.
• Attend/participate in required virtual team and Medica facilitated meetings and/or trainings.
• Other duties as assigned.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Ability to work in-person up to three days per week/as needed (Eden Prairie, MN).
• Literacy with computer databases, internet, IM, Excel spreadsheets, and e-mail, including ability to use search engine features and the intranet to discern available resources to any caller.
• Knowledge of or ability to research and connect with community resources.
• Must have a positive attitude towards and sensitivity to the needs of members with significant mental health disabilities.
• Professional telephonic skills including the ability to engage members over the phone and effectively utilize computer databases to conduct research while on the phone, working with a customer.
• Must have strong organizational and problem-solving skills, and the ability to prioritize and work independently.
• Excellent customer service skills.
• Able to handle sensitive issues with members and providers in a confidential manner.
• Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment.
• Ability to remain focused and productive each day.
• Ability to work full time, Monday – Friday. Employees are required to have flexibility to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

 

Preferred Qualifications:

• Managed care experience.
• Medical/Behavioral setting experience (i.e. hospital, managed care organization, or medical/behavioral outpatient practice).
• Experience working with individuals with disabilities or Severe and Persistent Mental Illness.

 

Telecommuting Requirements: 

• Reside within commutable distance to the office at 11000 Optum Circle, Eden Prairie, MN.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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