Associate People Experience Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Addressal and closure of questions about human resource topics (hire to retire) that comes from the employees/ex-employees/third party via calls, emails and chat. 
• Maintain SLAs of phone calls, emails and web tickets that bags full employee service delivery  
• Work through multiple channels of correspondence and document thru conversations with employee/ex-employee/third party  
• Problem solving and decision making using available knowledge and other resources  
• Active participation in process improvements programs  
• Engagement readiness to facilitate HR services partners and business leaders  
• Prioritization of critical/complex task, collaboration with internal/external members to table an effective solution  
• Participation in the sessions that benefits to keep self and the team up to date in regard with the policies, procedures, system, and tools  
• Engage with manager to discuss, plan, and execute self-development programs  
• Deliver Quality the First Time, Every Time 
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Competencies: 

• Soft Skills (Probing skills, Listening etc.) 
• Adaptable and flexible 
• Adequate knowledge of Microsoft Office products 
• Integrity & compassion 

Required Qualifications:

• Graduate (in any discipline) 
• Experience into customer/employee service environment  
• Proven to be skilled in managing customer/employee focused call environments 
• Proven to be comfortable with both voice and non-voice processes 
• Proven excellent verbal and written communication  
• Proven readiness to work flexible shifts, including both morning and evening/night hours

Preferred Qualification:

• MBA in HR 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.