Principal UX Researcher – Remote in US
(Remote considered)
The Team
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
UnitedHealthcare’s Provider Digital Transformation group is committed to providing best -in-class experiences for healthcare professionals through high-performing digital, data, and automation solutions. Our work helps reduce cost and abrasion in the healthcare system by bringing greater transparency, speed, accuracy, and simplicity to healthcare professionals’ most important interactions with UHC.
Primary Responsibilities
- Team leadership: Build, manage and develop a high-performing, multidisciplinary research team. Set clear expectations and goals and hold individuals and the team accountable for achieving success.
- Research Operations: Oversee daily research activities and ensure high-quality processes, including project intake, recruitment, data stewardship, and impact evaluation of all studies conducted by the team.
- Methodological Expertise: Plan, execute, and analyze qualitative, quantitative, and mixed-method studies from discovery to usability-focused research. Utilize various research techniques, such as interviews, surveys, ethnographic research, usability evaluations, statistical modeling, journey maps, service blueprints, participatory research, and diary studies.
- UX Research Evangelism: Serve as a thought leader by communicating the value of user research to product stakeholders and demonstrating how insights can lead to tangible business outcomes. Deliver compelling research findings that highlight the importance of user-centered design.
- Cross-Functional Partnership: Collaborate with data science teams, product managers, operational teams, and other research groups to build strong relationships and ensure a unified vision for research.
- Strategic Vision: Develop a long-term vision for research that aligns with business objectives. Work closely with product and design partners to craft research initiatives that drive business goals and enhance user experience.
- Mentorship: Guide and support UX researchers and designers in their professional growth and promote user-focused research principles throughout the organization.
Required Qualifications:
- 6+ years of experience leading all aspects of qualitative UX research projects, from scoping and participant recruitment to applying research findings to product and operations
- 2+ years of experience managing a team of mixed-methods UX researchers
- Demonstrated experience partnering with data science or analytics teams
- Demonstrated experience partnering with VOC and community management teams in a digital product-focused context
- Demonstrated expertise in remote research platforms, including DScout, Qualtrics, UserTesting, MUIQ
Preferred Qualifications:
- Experience leading UX research projects in a B2B context and/or with enterprise teams
- Experience conducting advanced statistical analysis of quantitative behavioral and attitudinal data to provide insights
- Experience with Adobe Analytics, Glassbox
- Proven exemplary oral and written communication skills. Solid presentation and facilitation skills, suitable for executive leadership level
- Proven excellent time management, organizational and prioritization skills and ability to balance multiple priorities
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Additional Job Detail Information
Requisition Number 2278291
Business Segment UnitedHealthcare
Employee Status Regular
Job Level Director
Travel Yes, 10 % of the Time
Country: US
Overtime Status Exempt
Schedule Full-time
Shift Day Job
Telecommuter Position Yes
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