Associate Director – Quality Oversight for Prospective Businesses

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. 

As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive. 

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. 

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. 

We are seeking a dedicated and detail-oriented Associate Director to oversee quality oversight for prospective businesses, specifically IOA and Housecalls. This role focuses on enhancing the end-to-end quality audit and control framework, connecting feedback and actions across functions, and driving continuous improvement and remediation.

Schedule: Full-time position with standard working hours of Monday – Friday, 9am – 5pm.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Quality Audit and Control Framework:

• Develop and implement a comprehensive quality audit and control framework for IOA and Housecalls

• Conduct regular quality audits to ensure adherence to established standards and identify areas for improvement

• Ensure that feedback from audits is effectively communicated and acted upon across relevant functions

• Continuous Improvement:

• Drive continuous improvement initiatives to enhance the quality of services provided

• Collaborate with cross-functional teams to identify and implement process improvements

• Monitor the effectiveness of improvement initiatives and make necessary adjustments

• Feedback and Action Integration:

• Connect feedback from various sources and ensure it is integrated into the quality control framework

• Develop and maintain a system for tracking feedback and actions taken to address quality issues

• Ensure timely and effective remediation of identified issues

• Reporting and Documentation:

• Prepare and present regular reports on quality audit findings, improvement initiatives, and remediation efforts

• Maintain comprehensive documentation of quality control processes, audit results, and improvement actions

• Ensure transparency and accountability in quality oversight activities

• Stakeholder Collaboration:

• Work closely with stakeholders across functions to ensure alignment on quality standards and improvement goals

• Facilitate effective communication and collaboration among teams to drive quality improvements

• Serve as a point of contact for quality-related inquiries and concerns

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Understanding of quality assurance processes and methodologies
• Experience in conducting quality audits and implementing control frameworks
• Ability to drive continuous improvement initiatives
• Proficiency in analyzing data to identify trends and areas for improvement
• Extensive experience in operations management, analytics or quality management with a focus on business process improvement and operational excellence

Soft Skills:

• Verbal and written communication skills
• Collaboration skills to work effectively with cross-functional teams
• High attention to detail to ensure accuracy and thoroughness in quality oversight

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

 

 

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