Associate Director, Client Oversight – Production Planning & Quality Process

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. 

As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive. 

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. 

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. 

We are seeking a dynamic and experienced Associate Director, Client Oversight to oversee and manage end-to-end operational readiness implementation planning and delivery across various lines of business. The ideal candidate will work closely with cross-functional teams, including Artificial Intelligence (AI) and Client Service Delivery teams, to ensure seamless integration and execution of strategic initiatives.

Schedule: Full-time position with standard working hours of Monday – Friday, 9am – 5pm. 

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model. 

Primary Responsibilities:

• Program Management:
  • Lead the planning, execution, and delivery of operational readiness initiatives.
  • Develop detailed project plans, including scope, objectives, timelines, and resource allocation.
  • Monitor and report on project progress, ensuring adherence to budget, schedule, and quality standards.
• Cross-Functional Collaboration:
  • Coordinate with AI, client service delivery, and other relevant teams to align project goals and activities.
  • Foster effective communication and collaboration among all stakeholders to ensure project success.
  • Facilitate problem-solving and decision-making processes within the project teams.
• Operational Readiness:
  • Design and implement operational readiness strategies to ensure successful project launches.
  • Identify potential risks and develop mitigation plans to address them proactively.
  • Conduct readiness assessments and provide recommendations for improvements.
• Client Focus:
  • Ensure client needs and expectations are met through the delivery of high-quality solutions.
  • Work closely with client service delivery teams to understand client requirements and translate them into actionable plans.
  • Maintain strong relationships with clients and stakeholders, providing regular updates and feedback.
• Performance Monitoring and Reporting:
  • Establish metrics and KPIs to measure project performance and operational readiness.
  • Prepare and present regular status reports to senior management and stakeholders.
  • Implement continuous improvement practices to enhance project delivery and operational efficiency.
• Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Experience in project management and planning
• Experience in cross-functional team leadership
• Experience with risk management and mitigation
• Proficiency in Excel

 Soft Skills:

• Ability to manage relationships with client partners and internal partners
• Analytical and problem-solving skills
• Written and verbal communication

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

 

 

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