Director of Operations and Business Performance

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. 

As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive. 

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. 

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

The Director of Operations and Business Performance will oversee and manage a diverse team responsible for business performance and forecasting, inventory management and capacity planning, and program oversight. This role requires a strategic thinker with strong leadership skills, capable of driving operational excellence and fostering cross-functional collaboration to achieve business objectives. 

Schedule: Full-time position with standard working hours of Monday – Friday, 9am – 5pm.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model. 

Primary Responsibilities:

• Provide strategic direction and leadership to the Business Performance & Forecasting Specialist, Inventory Management & Capacity Planning Leader, and Program Oversight Leader
• Oversee the transition of tactical tasks from the US, including invoicing quality checks and monthly accounting file delivery
• Monitor business performance, track forecasting, and identify trends to provide actionable insights
• Ensure accurate and timely financial tracking and reporting
• Inventory Management & Capacity Planning: Optimize resource allocation to achieve business objectives through real-time (intra-day) management
• Lead the planning, execution, and delivery of operational readiness initiatives across various lines of business
• Coordinate with AI, client service delivery, and other relevant teams to ensure seamless integration and execution of strategic initiatives
• Establish metrics and KPIs to measure project performance and operational readiness

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Experience in leading and managing diverse teams
• Understanding of financial processes, including invoicing and accounting
• Experience managing operations across multiple geographies
• Ability to analyze data, identify trends, and provide actionable insights
• Experience with Microsoft Suite (Excel, PowerPoint), dashboarding tools (Tableau, PowerBI), and SQL
• Experience in leading and managing complex projects and ensuring operational readiness

Preferred Qualifications:

• Proficiency in advanced data analytics and predictive modeling
• Project Management Certification / PMP or similar certification
• Familiarity with integrating AI solutions into business processes
• Expertise in leading change management initiatives
• Skills in advanced financial analysis and reporting

Soft Skills:

• Collaboration skills to work effectively with cross-functional teams
• Verbal and written communication skills
• High attention to detail to ensure accuracy in financial tracking and reporting

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

 

 

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