Software Engineering I – API platforms

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Client Support: Provide technical support and guidance to clients during the API onboarding process
• Documentation: Create and maintain comprehensive API documentation, including integration guides and troubleshooting manuals
• Training: Conduct training sessions and workshops for clients and internal teams on API usage and best practices
• Collaboration: Work with cross-functional teams to identify and resolve API-related issues and improve overall integration processes
• Technical Analysis: Perform technical analysis to evaluate the feasibility, performance, and security of API solutions. Identify potential technical challenges and work with development teams to address them  
• Feedback: Gather and analyze client feedback to continuously improve API services and onboarding procedures
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in API development, integration, or support
• Technical Skills:
  • Experience with programming languages commonly used for API development, such as Python, Java, or Node.js
  • Proficiency in RESTful APIs, JSON, OAuth, and API management platforms (e.g., Apigee, Postman)
  • Solid understanding of API security best practices and protocols
  • Ability to perform technical analysis to evaluate the feasibility, performance, and security of API solutions

Soft Skills:

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Problem-Solving: Solid analytical and problem-solving skills, with a focus on identifying and resolving complex API-related issues
• Customer Service: Commitment to providing exceptional customer service and support, with a focus on building long-term client relationships
• Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.