Associate Tech Support Analyst – Middletown, NY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Description:

This role is to serve as the on-site escalation point of contact for clinicians seeking technical assistance on-site for 12 clinic locations sites across 35+ miles of Middletown NY. The role is needed to perform onsite troubleshooting through diagnostic techniques and ask pertinent questions.

Primary Responsibilities:

• Manage day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics
• Provide white gloves services for end-user experience – such as: onboarding, technical installation of hardware, answering technical questions and following up with users
• IT Support for any escalations from a clinical location
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required
• Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
• Execute project work which includes but not limited to the following:
  • Work with the merger and acquisitions team to bring in new clinics into the Optum fold
  • Assist real estate services with clinical refresh of IT equipment
  • Assist the medical groups to bring in new technology to help improve workflow in the clinics
  • Assist the medical groups to maintain IT readiness for day-today operations as well as events (flu clinics, training standups, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of full-time work experience in IT field providing IT Desktop Support
• 2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure
• 2+ years of experience installing and supporting networked devices such as printers and scanners
• Access to reliable transportation and valid US driver’s license

Preferred Qualifications: 

• Possess any of the following certifications: A+, Microsoft MCP or MCSE, CompTIA Network+ or a Cisco CCNA

 

The salary range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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