Enterprise Resource Supply Enablement Leader

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Enterprise Resource Supply Enablement Leader is responsible for driving workforce solutions across Optum Lines of Business. By partnering with LOBs, Workforce Planning, and key partners such as Enterprise Sourcing and Procurement.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead a team to enhance vendor relationships and execute BPO strategies focused on enterprise effectiveness and efficiency
• Oversee the design and implementation of enterprise capacity resourcing enablement processes
• Collaborate with LOB and Workforce Planning partners to develop and drive optimal resource plans
• Understand resource processes and seek to develop forward strategies to optimize workforce supply levers
• Provide strategic input to stakeholders (e.g., sales; shared business partners; pre-service vendors; facilities) to drive effective business plan and strategy development

  • Drive operational transformation and consolidation related to external resource utilization and management processes

  • Lead enterprise discussions on organizational roles and responsibilities related to resource lever enablement

  • Design and develop resource supply lever models to enhance transparency and enable holistic Enterprise Workforce Planning

• Optimize sourcing and vendor strategies in collaboration with business partners

• Manage Remote Mail Operations functions across Optum Operating units

• Analyze operational performance based on targeted financial metrics, quality indicators, and performance guarantees and/or incentives

  • Redesign processes and routines to support new role responsibilities and communicate the vision to internal partners

  • Create, maintain, and monitor metrics, reporting, and dashboards to communicate performance against resourcing strategies

  • Establish action plans and accountabilities to ensure alignment with agreed-upon plans

  • Ensure technology and reporting are in place to track and monitor enablement status and performance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Provide guidance and expertise to internal and external partners to ensure effective program and strategy implementation and maintenance
• Communicate contractual requirements to internal and external partners to ensure effective problem solution and strategy implementation
• Analyze RFP/contract language and incorporate requirements into project plans
• Establish and implement internal and/or external service level agreements to monitor and measure program performance (e.g., turnaround time; quality; effectiveness)
• Work with partners (e.g., claims, call center) to ensure accurate reports are produced to validate program performance
• Provide financial and operational expertise to analyze and measure resource enablement performance
• Ensure financial return on resource lever investment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $191,800 to $364,800 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.