UX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a talented and experienced UX Designer to join our Clinical Care Enablement team, focusing on the development and enhancement of CareSight & CCE applications. This role is pivotal in creating intuitive and engaging user experiences that support our healthcare solutions. As a UX Designer, you will collaborate closely with cross-functional teams, including front-end developers, designers, and back-end engineers, to deliver high-quality, user-centric web applications.

Primary Responsibilities:

• User Research & Analysis:
  • Conduct user research, including interviews, surveys, and usability testing to gather insights and understand user needs
  • Develop user personas, scenarios, and journey maps to inform design decisions
• Design Development:
  • Create wireframes, mockups, and interactive prototypes using industry-standard design tools (e.g., Sketch, Adobe XD, Figma)
  • Design intuitive and aesthetically pleasing user interfaces that enhance user satisfaction and engagement
• Collaboration & Communication:
  • Work closely with front-end developers (React/Angular) and back-end teams (.NET stack) to ensure seamless integration of designs with technical implementations
  • Collaborate with product managers, stakeholders, and other designers to define and implement innovative solutions for the product direction, visuals, and experience
• Usability Testing & Iteration:
  • Plan and conduct usability testing sessions to validate design concepts and gather feedback
  • Iterate on designs based on user feedback and testing results to continuously improve the user experience
• Design Systems & Standards:
  • Develop and maintain design systems, style guides, and best practices to ensure consistency across all applications within the Clinical Care Enablement group (e.g., WD, ECBT)
  • Ensure all designs adhere to accessibility standards and are responsive across various devices and platforms
• Project Management:
  • Manage multiple design projects simultaneously, ensuring timely delivery and adherence to project specifications
  • Communicate design progress, challenges, and solutions effectively to team members and stakeholders
• Continuous Improvement:
  • Stay updated with the latest UX trends, tools, and technologies to bring innovative ideas to the team
  • Advocate for user-centered design principles and contribute to the overall UX strategy of the organization
• Basic, structured, standard approach to work
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), or a related field
• Experience:
  • 3+ years of professional experience as a UX Designer, preferably within web application development
  • Proven track record of designing user-centric interfaces for complex applications
• Technical Skills:
  • Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, InVision, or similar
  • Knowledge of HTML/CSS and how designs are implemented in code 
• Design Skills:
  • Solid portfolio showcasing user experience design projects, including user research, wireframes, prototypes, and final designs
  • Excellent visual design skills with a keen eye for detail, typography, and color theory
  • Understanding of responsive and adaptive design principles
• Soft Skills:
  • Proven excellent communication and collaboration skills to work effectively with cross-functional teams
  • Proven solid problem-solving abilities and a user-first mindset
  • Proven ability to manage multiple projects and meet deadlines in a fast-paced environment

Preferred Qualifications:

• Experience in the healthcare industry or with clinical applications
• Familiarity with accessibility standards (e.g., WCAG) and usability best practices
• Basic understanding of front-end technologies (React/Angular) and the .NET stack 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.