Business Systems Analyst – Macro, Excel, Analytical Trouble Shooting

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

As a Business Systems Analyst for Hardware Provisioning, you will work on a team that oversees the delivery of more than 100,000 PCs & Macs annually.  Utilizing both your technical knowledge and data analysis experience you will monitor these deployments for completion while also looking for opportunities to improve the service.  You will become a subject matter expert in hardware provisioning processes and collaborate with fulfillment vendor technicians to ensure end users have the devices they need when they are needed.

Primary Responsibilities:

• Oversee hardware provisioning requests in partnership with the fulfillment vendor operations team
• Detailed monitoring of multiple provisioning performance data to ensure service levels are being achieved and to detect issues
• Drive service improvements by identifying, highlighting, and tracking operational issues, and partnering with the provisioning vendor, engineering, and other groups to implement solutions
• You will collect and analyze next-day support and application installation data to identify opportunities for improvement.
• Manage the device lifecycle process which replaces end of life devices by importing device data, overseeing scheduling and communication with end users, monitoring inventory and vendor capacity
• As a tier-3 problem solver you will work incomplete requests that require intervention or escalate these issues to others when appropriate
• Collaborate in the device redeployment and decommissioning process
• Assist in the creation and testing of workflow enhancements and fixes
• Create and update various documentation as needed
  Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 3+ years experience in provisioning and operational support of end user computers
• 3+ years experience supporting Microsoft Windows operating systems including Windows 10
• Experience in Apple Mac provisioning and support
• Advanced Excel reporting and data analysis abilities
• Proficient in driving issues to a resolution
• Solid ability to communicate effectively to both technical and non-technical individuals

Preferred Qualifications:

• Microsoft Endpoint Configuration Manager administration experience
• Microsoft Office 365 administration experience
• Microsoft SharePoint administration experience
• Vendor management experience
• Healthcare industry experience
• Proficient with reporting solutions such as Microsoft Power BI
• Familiarity with OEM and reseller hardware supply chain practices
• Net Promoter Score (NPS) certification

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.