Senior Systems Management Consultant – Windows Desktop Engineering

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

As a Windows Endpoint Engineer, you will be responsible for analyzing business requirements, performing options analysis, ensuring quality/alignment of designs, and you will demonstrate and apply knowledge of enterprise endpoint architecture and standards. You will also be responsible for the development, communication and implementation of the organization’s technology endpoints and the components required to support endpoints. You will investigate systemic issues that negatively affect the end user experience, and implement solutions that increase productivity and lower the total cost of ownership of the end user computing environment.

Positions in this function include those who monitor and operate computer and peripheral equipment: review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments’ health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required.

Primary Responsibilities:

• Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments
• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently
• DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction
• User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices
• System Upgrades: Plan and execute system upgrades, patches, and updates to ensure optimal performance and security
• Automation: Develop and implement automation scripts to streamline desktop management tasks
• Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems
• Reviews the work of others
• Develops innovative approaches
• Sought out as expert
• Serves as a leader/ mentor
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate degree or equivalent experience
• 7+ years of experience in Windows desktop engineering or a related field
• Technical Skills: Proficiency in Windows OS, Hardware Driver and BIOS support, Active Directory, Entra, Group Policy, Conditional Access and desktop virtualization technologies. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices. Experience creating and deploying Windows Images
  DEX Knowledge: Solid background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging
• Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution
• Automation: Experience with scripting languages such as PowerShell for automation
• Communication: Solid verbal and written communication skills

Preferred Qualifications:

• Experience working in a Microsoft centric environment (O365, M365)
• Experience with Lakeside SysTrack
• Experience working in a large endpoint environment over 50k
• Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.