Associate Patient Care Coordinator – Elm Grove, WI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Red Oak Counseling, part of the Optum family of businesses, is seeking a Patient Care Coordinator to join our team in Elm Grove, WI. Optum is a clinician-led care organization that is changing the way clinicians work and live.

Red Oak Counseling is a mental health and substance abuse clinic. We specialize in addictions, eating disorders, relationships, family dynamics, trauma, work-related topics, and military concerns for individuals, couples, families, and groups. We are conveniently located in Elm Grove, Milwaukee, Oak Creek, Port Washington and West Bend, Wisconsin.

We are dedicated to enhancing quality of life and well-being by nurturing partnerships through continuous growth and healing.

As an Associate Patient Care Coordinator, you will be responsible for providing support to clinical staff and patients. This is a center-based front office position. You will greet patients entering the center to check in and assist them with checking out at the end of their visit. 

Location: 12970 W. Bluemound Rd. Elm Grove, WI. Travel may be required to the Port Washington office for coverage, as needed.

Schedule: Monday-Friday, between the hours of 8am-5:30pm. Flexibility required depending on patient and business needs.

Primary Responsibilities: 

• Provide reception and clerical support in the clinic’s front office
• Ensure all locations are welcoming and adhere to brand guidelines
• Assist patients with the check in and check out process; review each patient’s chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification 
• Assist with onboarding new patients, help patient’s access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments 
• Assist in updating and/or schedule existing patient appointments and internal referrals with providers
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Ensure patient inquiries are addressed quickly, including resolving patient insurance eligibility issues
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps 
• Secure patient information and maintain patient confidentiality 

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience in an office environment (preferably in a mental health or medical setting)

Preferred Qualifications:

• Experience with insurance verification
• Experience working with computers for professional communication and medical documentation – Excel, Outlook, Athena RMS (or other EHRs)
• Basic understanding of medical terminology
• Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences including non-medical staff
• Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
• Ability to interpret a variety of data and instructions furnished in written, oral, diagram or schedule form

 

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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