Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function is responsible for the daily operation of the switchboard. Ensures that all incoming calls are directed to the correct departments. Coordinates changes in telephone equipment, numbers and location.
This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm Pacific Time Zone. It may be necessary, given the business need, to work occasional overtime. Our office is located at 904 7th Ave, Seattle, 98104.
We offer weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday – Friday. Training will be conducted onsite for 6 weeks before moving to remote.
If you are located in Greater Seattle, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Receives and directs all incoming calls to appropriate departments or staff
- Initiates requests for repairs on equipment
- Coordinates clinic telephone system with answering service
- Responds to emergency calls according to established procedures
- Communicates general clinic information
- Organizes and efficiently handles switchboard material
- Uses paging system according to procedure
- Maintains information in a confidential manner
- Performs related work as required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- Ability to work full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm Pacific Time Zone. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- 6+ months of switchboard experience, medical office OR clinic setting
- Multitasking and typing skills
- Basic knowledge of medical terminology
Telecommuting Requirements:
- Reside within Greater Seattle
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The hourly range for this role is $16.00 to $24.42 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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