Senior Manager of Data Analytics – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As Senior Manager of Data Analytics in the Quality Performance Analytics team in Optum, you will be working with data that contributes to clinical quality gap closures, and the improvement of Medicare Stars & HEDIS measures.  Responsibilities include reporting and analysis, data validations, consulting between internal and external teams, proactively identifying performance improvement opportunities, and being a subject matter expert on all things Quality Measures and Star Ratings through the use of data analytics, technology, reference material, following specifications, and providing operational support.

This role will be responsible for continued scaling of self-service reporting and data analytics functions. This role reports directly to the Director of Analytics for Optum Clinical Performance. The incumbent must have strong background in data and analytics, along with an understanding of the software development process including UAT and QA. Along with leading the development team, the incumbent must work with BA’s, internal customers, and senior leaders to accomplish the goals of the department. The incumbent will be responsible for all team output as it relates, but not limited to dashboard creation, ad hoc support, and other tasks as assigned. Lastly, the incumbent will be responsible for turnover, new hires, and performance management.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Sets team direction, resolves problems, and provides guidance to members of own team 
• Ensure all critical reports are accurate, regularly scheduled, and shared with the right individuals according to an agreed upon reporting calendar and schedule 
• Ensures that team members follow and adhere to existing processes and meet QA expectations 
• Develops end-to-end dashboards, data visualizations to support the business with critical decision needs
• Creates patient outreach lists and other work products as defined by leadership
• Develops and define technical standards for the team 
• Produce innovative solutions with sophisticated techniques and intuitive visualization that creatively address critical issues in HEDIS and Star measure data 
• Mentors and coaches staff 
• Advocate for the team and present deliverables to executive leaders
• Build relationships with other departments and serve as a SME and source of influence
• Use technical skills to manipulate data using SQL, Snowflake, Power BI, Tableau, Excel, or other tools to provide actionable information to internal customers in support of their business goals by business & product line   
• Help build reporting and data visualizations to create data driven analytics that drive strategies and measure interventions to ensure our populations to achieve 4+ Star goals
• Recommends and implements new or modified reporting methods and procedures to improve report content and completeness of information.  Assists in testing new reports and ongoing support of existing solutions, including defect identification and resolution
• Ensure completion of yearly projects in support of team specific roadmap items that support business goals
• Build best practice data quality monitoring to ensure all data/report products exceed customer expectations.  Incorporate quality into the planning/design phases; build quality assurance activities; utilize data audits; identify and fix root causes vs short term solutions
• Design and review data structures for data management purposes with team
• Support team members by leading projects, sharing ideas and reviewing work of others.  Work with internal business partners to interpret, develop, & document report specifications, provide data-driven direction & guidance for Stars and clinical quality improvement
• Anticipate end user data needs, be curious and proactively communicate ideas to stakeholders
• Utilize critical thinking and problem-solving skills. Pro-actively identifies patterns in issues and research root-cause to improve overall quality

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience working with healthcare data and reporting, especially focused on STARs/HEDIS 
• 4+ years of technical reporting experience (SQL, SSIS, Tableau, and other BI tools)
• 2+ years of manager and/or team lead experience
• Solid written and verbal communication skills
• Ability to work on multiple workstreams in parallel 

Preferred Qualifications:

• 2+ years of experience working across teams and proven track record in solution focused problem-solving skills 
• Experience using large, diverse healthcare data for analytic purposes
• Experience working with healthcare data to support end user data requirements
• Experience with Alteryx 
• Comfortable working in a rapidly changing environment where documentation for job execution isn’t yet fully flushed out
• Highly analytical, curious and creative
• Knowledge of and experience using Stars / HEDIS data
• Ability to mentor and support team members
• Excellent communication skills, both written and verbal
• Understands and can learn Star Ratings, PQA, HEDIS, CMS & NCQA technical specifications to apply to measure criteria
• Comfortable working in a rapidly-changing environment

Physical & Mental Requirements: 

• Ability to lift up to 15 pounds 
• Ability to push or pull heavy objects 
• Ability to sit for extended periods of time 
• Ability to stand for extended periods of time 
• Ability to use fine motor skills to operate office equipment and/or machinery 
• Ability to receive and comprehend instructions verbally and/or in writing 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.