Senior Clinic Manager Urgent Care

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

The Senior Clinic Practice Manager is expected to provide high quality performance and effective operational leadership to one or more primary care or specialty clinics, executing initiatives that support organizational goals and strategies, optimizing all aspects of clinic operations to attain desired results on key performance metrics. The Senior Clinic Practice Manager works collaboratively in a dyad model of practice leadership with the physician practice leader.

Primary Responsibilities:

• Organizational accountabilities, including:
• Comprehends, demonstrates, and furthers the Organization’s Mission, Vision and Values in behaviors, practices, and decisions and inspires others to do the same
• Drives continuous improvement process efforts for operational areas by researching, evaluating, and recommending better practices (flow, clinical systems, staffing models) to facilitate transition to new and better ways of doing business
• Interacts with external business partners/joint venture partners to promote growth opportunities, problem solve issues, or negotiate assistance
• Leadership accountabilities, including:
  • Provides operational leadership in a manner that promotes a consistent, effective culture to deliver on OMG’s Elements of Excellence and in accordance with OMG’s Leadership Competencies
  • Leads initiatives, committees, and workgroups aligned with the organization’s values and key priorities to improve operations and deliver on organizational goals
  • Partners with senior level leaders to drive organizational initiatives, and enhance operational effectiveness
  • Demonstrates effective written, verbal, and electronic communication that is professional in both content and delivery. Leads in a manner that promotes positive physician and staff relations and fosters a work environment that enables clinicians, staff and others to have a voice. Maintains positive and effective functional relationships with others throughout the organization to draw upon their expertise and resources as needed. Inspires and motivates others toward organizational and personal goal achievement. Demonstrates effective interpersonal skills
• Patient Care Delivery Systems accountabilities, including: 
  • Understands OMG’s clinical policies and procedures and the regulatory and compliance requirements associated with ambulatory healthcare and ensures patient care is delivered in accordance with the same. Understands, implements and executes both the collaborative patient care delivery and Advanced Access concepts, as required. Develops and promotes adherence to clinical standards of care. Implements and monitors identified quality and patient experience measures to promote effective patient care delivery. Leads key quality and organizational improvement initiatives (i.e. CQI, TQM, Lean, PDCA Cycles, etc.)
• Clinical Care Management accountabilities, including: 
  • Exemplifies and promotes positive patient relations. Understands and empowers frontline employees and providers to utilize effective service recovery, as needed. Promotes care delivery processes that are harmonious with the organization’s healing commitments. Optimizes healthcare delivery processes to streamline an efficient patient flow. Understands quality improvement tools and methodology and utilizes the same to improve both the delivery of extraordinary patient care and operational processes. Participates in, promotes, and utilizes patient feedback mechanisms, including patient experience surveys, to ensure extraordinary care. Designs, implements and evaluates standards of care and motivates staff to provide efficient, safe, effective, and compassionate care. Holds clinic staff accountable for outcomes using patient satisfaction metrics, national benchmarks, and other resources
• Financial Management accountabilities, including: 
  • Maintains financial literacy relative to ambulatory care and industry trends to ensure budgetary goals are met as they pertain to patient visits, appointments, staffing, and quality incentives. Manages vendor invoices and submits to accounts payable in an accurate and timely manner. Maintains inventory control processes and facilitates purchasing in accordance with established procedures. Manages facility assets in a responsible manner. Understands and adheres to all financial and cash management policies and procedures, and leads others to do the same
• Human Resources Management accountabilities, including: 
  • Responsible for payroll accuracy and timely approval. Conducts job interviews and employee selection in a manner that supports effective staffing. Performs onboarding and orientation with new staff to promote employee engagement, development and staff productivity. Conducts staff and provider rounding on a regular basis. Initiates activities to promote employee and physician engagement. Utilizes formal and informal recognition resources to recognize staff and provider accomplishments. Conducts training activities with staff and providers to support operational functions. Maintains effective staffing. Participates in professional development activities to keep current with health care trends and practices
• Accounts Receivable Management accountabilities, including: 
  • Understands and utilizes financial assistance practices, training staff and providers to do the same. As necessary, coordinates account receivable activities and scheduling activities with the Central Billing Department and Call Center. Understands and utilizes approved collection practices in the front and back office, training staff to do the same. Understands and utilizes approved registration practices in the front office, training staff to do the same. Works with the Coding Manager to ensure accurate and compliant coding practices, and training for on-site coders and providers. Actively engages in denial management reporting and process improvement towards positive end result
• Compliance accountabilities, including: 
  • Department compliance with federal, state, and other facility/department specific accrediting and certifying bodies, as applicable. Maintains appropriate departmental documentation. Effectively monitors departmental medical equipment with appropriate maintenance and follow up.
• Information Management accountabilities, including: 
  • Supports and leads information systems implementation in areas of responsibility and partners with IT, training, content experts, etc.. Ensures optimized utilization of telephone systems. Ensures compliance and appropriate utilization of information technology resources. Performs and participates in audits to ensure compliance and minimize organizational risk. Understands and abides by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI)
• Facility Management accountabilities, including: 
  • Promotes safety and security in all facilities by conducting regular safety inspections and monitoring the work environment for potential hazards and maintenance issues. Actively participates in emergency preparedness activities, including drills, simulations and training with staff and providers. Ensures that safety data sheets (SDS) are accessible and that staff is familiar with workplace hazards and the process of responding to workplace exposures, accidents, injuries, and illnesses. Works with the Facilities Manager as needed to ensure building maintenance, including:  building repair, landscaping, and housekeeping. Ensures that preventative maintenance, repairs, etc. are completed on a regular basis on all equipment, as required
• Performs related work as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of managerial experience, plus 3+ years of leadership experience in a healthcare organization 
• Demonstrated effectiveness in business development and growth

Preferred Qualifications:

• Certified Medical Practice Executive (CMPE) or similar certification 
• Medical group or ambulatory care experience 

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.