Director, Automation and Process Transformation – Provider Operations Leader – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Automation and Process Transformation – Provider Operations leader is responsible for providing overall leadership to the Provider Operations automation and process transformation agenda. This includes establishing and maintaining automation and process transformation strategy, roadmaps, as well as executing against the agenda to achieve business outcomes. This role leads a team of automation and process architects as well as a matrix team across product, operations, technology and automation to drive cost savings and Service Level Agreement (SLA) performance improvements within the subset of clients managed by Optum Insights Revenue Services.

 

This leader interacts across multiple functions (product, operations, technology, global teams, enterprise) and with leaders at senior levels, such as COOs and CEOs; this role engages across Optum segments (Optum Insight (OI), and Optum Health (OH)) to generate and leverage ideas across the enterprise. Collaboration with UnitedHealthcare (UHC) is also required to deliver on Revenue Cycle Management (RCM) automation opportunities that require payer integration.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Provide automation and process transformation thought leadership – RCM expertise, addressing root cause, understanding how automation and other technologies will drive performance improvements and other desired business outcomes
• Provide process and automation expertise spanning 5k+ operational leaders and front-line staff
• Accountable for automation for provider services operations and partners across product, technology, global teams, enterprise teams that support Optum Insights Revenue Services. Foster ongoing collaboration with other business units (e.g  ORx, OH and UHC segments)
• Drive ideation session with business leaders to generate automation and process improvement opportunities 
• Maintain capability and process model to identify opportunities from the top down
• Maintain a roadmap for automation by client to drive performance improvement and client savings outcomes
• Create images, graphics and/or charts that provide exceptional clarity and connections between automation and process improvements to business objectives 
• Package presentations concisely for Optum Insight leadership and other executives
• Provide direct leadership to a team of 5+ people and indirect reports accountable for Automation and Process Improvement (vendors, outsourced workforce within technology teams)
• Set/mature the vision and strategy for the team
• Create and foster an environment of innovation including: removing roadblocks and enabling strategic risk taking, advocating and driving change management, and enabling and modeling adoption of innovative behaviors and practices
• Commit time, focus and energy on the development, coaching and performance feedback for each employee on the team
• Advocate for the team by moving decisions forward and eliminating barriers
• Identify and select the right talent in support of our mission

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of progressive leadership across Provider Operations (RCM) and automation and process improvement experiences
• 10+ years of experience in Revenue Cycle Management Operations
• 3+ years of experience in Automation and Process Transformation (operational understanding of commercial automation platforms is a plus)
• Experience creating and executing automation and process transformation plans with documented outcomes
• Ability to travel up to 25% 

 

Preferred Qualifications:

• Experience engaging with Executive Leadership (internal customers and external clients)
• Proven track record of effective working relationships with executives and key business partners to drive change agendas
• Demonstrated strategic thinking abilities and an enterprise-wide perspective
• History of executing with excellence: setting purposeful goals and achieving them through intelligent actions while balancing competing priorities without losing momentum behind execution
• Experience leading through influence in a large, matrixed, global environment
• Demonstrated people management responsibilities with senior level team members as direct reports
• Demonstrated leadership style which fosters accountability, transparent communication and innovation
• Proven high level of emotional intelligence and confidence
• Proven outstanding collaboration and solid influencing, problem solving and negotiation skills
• Proven ability to sell ideas to others outside of your direct team members
• Experience with Digital, Data & Analytics and Open Source technologies

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.