Production Support Supervisor – National Remote

Opportunities with Episource, part of the Optum family of businesses. Join a premier provider of risk adjustment services, software and solutions that’s fueling innovation in the health care industry. Start a rewarding career where your work will empower health plans and medical groups with comprehensive end – to – end solutions designed to navigate health care efficiently. Our culture is rooted in innovation, encouraging our team to stay curious and engaged. By joining us, you become part of a global, remote / hybrid – friendly team dedicated to bridging health care gaps with a strong sense of social responsibility. At Episource, we are enriching lives, including those of our team members through Caring. Connecting. Growing together.

Responsible for supervising the day – to – day partner engagement activities that support and ensure the record retrieval process is performing efficiently and meets the expectations and needs of the Retrieval Partner Engagement leadership. This role will collaborate with cross – functional stakeholders, vendors, and clients to assist in identifying opportunities and streamlining processes with a focus on invoice coordination.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 AM – 5:00 PM EST.

We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Reviews, analyzes, and evaluates programs, activities, systems, reports, and processes to formulate guidance and recommend potential solutions leading to the implementation of process improvements that drive retrieval results
• Training, coaching and oversight of Vendor Specialists
• Assist Retrieval Partner Engagement Manager in process development and documentation
• Assist Retrieval Partner Engagement Manager with negotiating partner pricing and documentation of SOW’s and NDAs
• Collaborate with internal team to ensure partner invoicing is current and accurate
• Conduct regular meetings with partners to review invoice payment progress and timely resolve retrieval roadblocks
• Engage with partners consistently to ensure expected retrieval results
• Prepare and maintain daily reporting on invoice payment progress
• Escalate process gaps to management
• Maintain a working knowledge of department policies, procedures, standards, and workflow
• May be assigned other duties

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience in healthcare OR technology
• 1+ years of supervisory, management, OR leadership experience
• 1+ years of experience in data analytics, which includes analyzing large data sets to identify outliers within Microsoft Excel
• Experience with creating pivot tables to summarize unique identifiers for data analysis in Microsoft Excel
• Proficiency in using functions like SUMIF, COUNTIF, VLOOKUP in Microsoft Excel
• Experience with using advanced filtering and sorting techniques to manage data
• Computer proficiency (Microsoft Office – Microsoft Word, Microsoft Outlook)
• Experience in coaching, training, and performance management
• Ability to work any of our shift schedules during our normal business hours of 8:30 AM – 5:00 PM EST from Monday – Friday

 

Preferred Qualifications:

• Finance background

 

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

Soft Skills:

• Curious, inquisitive, detailed – oriented
• Strong analytical, organizational, and decision – making skills
• Excellent Verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
• High level of ethics, integrity, discretion, and confidentiality
• Go – getter, self – starter, and passionate about process improvement

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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