Infrastructure Senior Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The senior manager of IT Infrastructure Operations will be a critical leader responsible for overseeing all aspects of our MPP customer IT infrastructure related to technology. The role requires at least 15 years of solid understanding of modern IT practices and security compliance. The ideal candidate will be a strategic thinker, an effective negotiator and a proven leader capable of managing diverse teams and driving continuous improvement.

Primary Responsibilities:

• Lead and manage a team of server and network administrator professionals, providing guidance, support, and mentorship
• Plan, design, implement, and maintain the organization’s server and network infrastructure to meet business needs and ensure optimal performance
• Monitor the availability, performance, and security of the server and network infrastructure on an ongoing basis
• Proactively identify potential network issues or bottlenecks and implement appropriate measures to mitigate risks
• Collaborate with cross-functional teams to ensure seamless integration between server, network infrastructure and other systems or applications
• Troubleshoot complex server and network problems and provide timely resolutions to minimize downtime
• Implement and enforce server hardening, 100% compliance with server patching, vulnerability remediation, network security measures such as access controls, firewalls, VPNs, and intrusion detection systems
• Conduct regular performance analysis of the server and network infrastructure to identify areas for improvement and implement necessary changes
• Develop and maintain documentation of server and network configurations, processes, procedures, and troubleshooting guides
• Efficiently manage 24×7 operations and on-call support for optimal utlization of resources
• Ensure adherence to SLAs
• Stay up to date with emerging technologies, industry trends, and best practices related to networking
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Any technical engineering degree or equivalent with 15+ years of experience
• Solid experience and technical knowledge in virtualization technologies such as VMware, and Citrix, Hyper Converged Infrastructure such as Nutanix, system migrations and upgrades, server hardware maintenance and troubleshooting
• Solid experience and technical knowledge of networking protocols (TCP/IP), routing/switching technologies (Cisco), firewall technologies (Cisco ASA/Fortinet, Palo-Alto), load balancers (F5/NetScaler), WAN optimization (Riverbed), etc.
• Experience with server and network monitoring tools such as SolarWinds, Nagios, Whats Up Gold, Auvik & New Relic
• Experience in managing enterprise-level server and network operations in a complex IT environment
• Excellent troubleshooting skills with the ability to analyze complex problems efficiently
• Solid leadership abilities in building a high-performance team of server and network administration professionals. Mentor, Motivate and Manage the team members to optimally support and resolve time-sensitive incidents, problems and escalations. Proven experience in customer-facing and stakeholder management with the ability to collaborate effectively across different teams within the organization
• Solid understanding of service management process frameworks such as ITIL, processes such as incident/major incident/problem/change/escalation management, identify and fix potential gaps collaborating with service management experts to accomplish Operations Excellence goals
• Proven ability to identify and drive automation for repetitive system administration tasks to enhance productivity

Preferred Qualification:

• Understanding of heatlh provider and/or payer business and relevant health IT solutions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.