Supervisor Tech Support – Lacrosse, WI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities: 

• Supervise desktop support personnel, including resource management and planning, hiring, development, training and performance coaching. Provide guidance and support to staff to ensure departmental objectives are achieved
• Complete queue monitoring and determine queue adjustments queue based on volume
• Ensure proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues. (Incident, problem, outage notifications etc.)
• Participate in IT meetings with internal customers and other support staff Represent Technology Support in all Change Control Meetings
• Responsible for tracking and routing problems/requests and documenting resolutions. Ensure tickets are picked up by due date
• Responsible for inventory management of over 8000 desktops, laptops, tablets as well as the QA and maintenance of hardware inventory for all computers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of experience in desktop support role
• 2+ years of experience with Microsoft office products and working with a ticketing system (like Service Now or similar)
• 2+ years of experience in project leadership or people management
  

Preferred Qualifications: 

• Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
• Ability to identify problems and propose solutions in stressful and time restrictive situations
• Must have strong customer service skills along with excellent teamwork and leadership skills
• Must also demonstrate commitment to solving user problems.
• Strong analytical, organizational and time management skills with the ability to prioritize workload (for self and others) in a fast paced environment
• Proven project and team leadership skills to establish rapport, trust and confidence with event technicians and other IT and non IT groups
• Ability to meet scheduled task requirements within assigned deadlines
• Strong written and verbal communication skills and ability to work independently as well as with a team

    

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

   

    

 UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

  

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