VP, Telesales and Producer Help Desk – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

This senior position provides strategic sales leadership with the goal of exceeding sales targets and business goals within the Government Programs portfolio of products.  This role leads a team that is accountable for approximately 20%-30% of all Medicare sales, managing 5M inbound sales calls per year, 3 million sales support calls and leadership of over 1,500 employees across 11 sites.  In addition, this position manages the engagement of 5 external vendors who support MA /PDP Sales with seasonal staff of over 1,500 sales agents during the AEP season.  This role will also work to advance the Direct-to-Consumer distribution model supported by best-in-class Omni-Channel capabilities and service.

 

The primary purpose of this position is to achieve profitable membership and revenue growth through our DTC Sales and Producer Help Desk channels. This senior leadership position is accountable for overseeing the DTC Sales and Producer Help Desk teams and corresponding infrastructure and third-party support, developing internal and external relationships, accountability to hit financial targets and developing and adhering to metrics and goals. This position will work closely with UHC’s marketing, product, digital, service and field sales organizations to achieve sales goals and ensuring a sustainable and compelling consumer / member experience.

 

This position reports directly to the Chief Sales and Distribution Officer for UnitedHealthcare Medicare & Retirement.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Optimize UHC’s Direct to Consumer Sales strategy, including deeper integration with the acquisition website, smarter lead routing, messaging / chat, and an appropriate resourcing for both internal and external sales center partners
• Improve retention levels for members acquired through DTC Sales channel by building a more personalized and comprehensive sales flow, including appropriate follow-up post sales
• Lead and develop Direct to Consumer sales strategy to ensure sales goals are met or exceeded
• Track and communicate current trends, opportunities, and activities to facilitate informed decision making and strategic objective formulation
• Translate sales strategy into goals and operational plans; systematically measure performance results versus plan
• Collaborate with VP of Digital Product and Chief Distribution Officer to develop and implement Direct to Consumer sales strategies and sales support to drive growth and profit objectives for the business to lead in the Medicare, DSNP and Medicare Supplement areas
• Continually assess market opportunities/challenges to develop and implement sales plans that address growth/market share, revenue, cost and margin targets and capital requirements to enable the scaling of this operation for the predictability and sustained growth
• Build solid external relationships with key stakeholders to facilitate the distribution of products and programs (states, regulators, providers and members)
• Build solid internal relationships with key stakeholders to facilitate the distribution of products and programs (product, marketing, network, field management, sales operations, etc.)
• Lead sales growth strategies and activities. Leverage data and technology to influence successful planning and execution for scalability and predictability
• Identify business risks related to products and develop actions plans to address needs and processes to avoid reoccurrences
• Identify improvement opportunities and drive consistency of sales performance
• Manage and develop team members; provide senior level guidance, coaching and support
• Prioritizes, sets goals and ensures they are achieved on time and within budget
• Direct the preparation of forecasts, budgets, and long-term plans based on objectives, initiatives and resources
• Maintain high employee engagement for department of approximately 1,500+ employees as well as 2,000+ seasonal staff through vendors
• Identify new significant growth opportunities in the Direct-to-Consumer distribution channels
• Act as a thought leader as it relates to influence of corporate policies regarding organization structure and responsibilities as well as product development, introduction, and implementation to assist the company in achieving market leadership status
• Demonstrates ability to delegate activities and resources, handles responsibility for making resource decisions that affect a department/location, and participates in regular strategic resource planning

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of progressive leadership experience in sales management and / or sales contact center and operations; to include the ability to create a strong sales culture to drive incremental growth and knowledge of sales contact center operations
• Solid track record of successful sales strategy development and sales leadership for internal sales teams as well as operational excellence
• Relevant healthcare experience in sales, business development, marketing, operations and / or product development
• Experience working with 3rd parties and vendors to support staff augmentation
• Demonstrated ability to lead and motivate broad spectrum of sales professionals
• Ability and desire to project a positive, team-oriented attitude towards strategic alliance partners, employees, and brokers
• Strategic thinking, leadership, and strong relationship management skills
• High level of energy, enthusiasm, and positive attitude
• Excellent interpersonal skills and the ability to communicate and negotiate with internal and external stakeholders at all levels
• Demonstrated strategic thinking abilities and an enterprise-wide perspective
• High level of emotional intelligence
• Innovative orientation and consumer first mindset
• Demonstrates decisiveness in resolving business problems, making decisions, business initiative prioritization and project / program execution

 

Preferred Qualifications:

• 15+ years in healthcare leadership
• Knowledge of key omni-channel tools and capabilities (i.e. messaging, chat, personalization, IVR, etc.)
• Technology integration and migration experience
• Expertise in insurance industry, compliance, licensing or claims experience
• Leadership experience in sales, production or call center environments with over 500 employees over multiple sites
• Medicare, Insurance or financial services industry experience

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $130,000 to $240,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.