Supervisor I, Clinic Operations

Optum CA is seeking a Clinic Operations Supervisor to join our team in Redlands, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

 

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

 

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

 

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

 

Responsible for supervising clinic team, overseeing the daily operations of the clinic, and providing direction, leadership and guidance to staff.  Collaborates with other site leaders, providers, regional partners, and support functions to execute plans and achieve site goals.

 

Primary Responsibilities:

• Coordinates resources, supervises teams, and is accountable for day-to-day clinic operations
• Leads clinic team including medical receptionists, medical assistants, and/or LVNs
• Collaborates with clinicians and ancillary leaders to coordinate and deliver quality care 
• Ensures resolution of patient concerns or operational challenges using defined processes, expertise and judgment, and escalates as appropriate
• Monitors performance and utilizes data to deliver results on key metrics such as access, quality, practice efficiency, and budget
• Regularly conducts care walks to ensure consistent execution of standard work and provides coaching and retraining when necessary
• Supports an engaged and productive site/team culture through routine communications including daily huddles, 1 on 1s, and staff meetings
• Responsible for recruitment, onboarding, and development of team
• Ensures adherence with organizational and regulatory policies by following established procedures, defined business plan, and consulting respective support functions as needed 
• Other duties as assigned 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, G.E.D. or equivalent
• 1+ year experience
• Proficiency in Microsoft office applications (Word, Excel)

 

Preferred Qualifications: 

• 3+ years of experience in a healthcare setting
• Managed care and/or ambulatory care experience
• Experience leading projects or team
• Resilient and adaptive to changing environments
• Demonstrates an innovative and continuous improvement mindset

  

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.