Business Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Business Technology Solutions (BizTech) Business Analyst is responsible for providing comprehensive support to the Corporate Accounts Receivable Services (CARS) Team in reporting, innovations, migrations, and systems. The Business Analyst will play a crucial role in analyzing and improving business processes, creating detailed process documents, and drafting clear and effective communication letters. This role requires an eye for detail, solid analytical skills, and excellent written communication abilities. Will work closely with various departments to identify areas for improvement and ensure that all process documentation and communication are accurate and up to date.   

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Develop and maintain comprehensive process documents that outline current business processes
• Create visual aids such as flowcharts and diagrams to support process documentation
• Analyze existing business processes to identify inefficiencies and areas for improvement
• Recommend and implement process improvements to enhance productivity and efficiency
• Monitor the effectiveness of implemented changes and adjust as necessary
• Draft, review, and edit communication letters to ensure clarity, accuracy, and professionalism
• Coordinate with relevant departments to gather necessary information for communication letters
• Ensure that all communication letters adhere to company standards and guidelines
• Facilitate meetings to discuss process improvements and gather feedback
• Provide training and support for staff on new processes and documentation standards
• Troubleshoot any system or process related issues
• Ability to lead a project from inception to deployment
• Support short- and long-term business initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of professional experience in business or process analysis, finance, or related field
• 3+ years of experience with process mapping and documentation
• 3+ years of experience with problem investigation and resolutions skills
• 2+ years of experience in large-scale ERP environment (ex. PeopleSoft)
• 2+ years with intermediate level of proficiency with Word, Excel, Visio, PowerPoint

Preferred Qualifications:

• Experience with process improvement methodologies
• Experience in large scale ERP environment (ex. PeopleSoft or Oracle)
• Experience in waterfall, agile, or hybrid environments 
• Experience working in a global organization
• Proven excellent written and verbal communication skills
• Proven ability to work collaboratively with cross-functional teams

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
 

 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.