Credit Control Administrator

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

 

Here at Optum we’re looking for a Credit Control Administrator to join our Finance team, on a 6-month fixed term contract.
 

You will be joining a team of highly valued Credit Controllers who are responsible for collecting payments from our customers within the healthcare market.
 

If you are a Credit Controller or have experience with accounts administration, and you want to work within an organisation with a truly collaborative culture then apply today!
 

This role is a hybrid working position, with a requirement to come into the Leeds office (LS19) on Thursday’s. The rest of your role will be worked from home.

What you’ll do

This is a varied credit control administration role where you will be responsible for a small ledger consisting of NHS customers. We will look to you to build relationships with customers to resolve billing queries and ensure timely collection of payments.  

The role is vital in supporting the Finance Operations department with various administrative duties to include being the key contact to bridge operational and communication needs between billing, sales, contracts & legal, and the finance teams.

Collaboration is key at Optum; you will work with the wider finance team and business to understand and ultimately resolve invoice queries.
 

Other key responsibilities and accountabilities will include; 

• Chasing overdue debts via bulk chasing utilising mail merge / automation where possible
  
• First point of contact in the AR team to efficiently record, coordinate & communicate timely dispute resolution plans with internal stakeholders
  
• Setting up customer direct debit mandates and processing of customer payments
  
• Assisting the wider finance department, as required
  
• Maintaining accurate records for all pre-legal / legal accounts
  
• Assisting customers via telephone with invoice and quotation queries

 

Who You’ll Be:

You will be an experienced Credit Controller or Accounts Administrator with a proven track record of effectively managing dunning cycles.  A solid administrator with the desire to understand the O2C process and confidently engage with internal stakeholders.

You will have exposure to complex query handling through engaging with the wider business to gather the right information to ensure efficient query resolution.  You will have demonstrable experience of building relationships in finance operations and specifically within Accounts Receivables.

We are fast paced, so the ability to work with competing demands and in a changing environment is key.

 

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Other useful skills and experience include:

• Experience with healthcare / public sector customers would be desirable but not essential
• A curious mind; can think outside the box with a drive to ensure continuous improvements & operational efficiencies
• Solid communication skills
• Experience in a similar finance position preferably within R2R/O2C
• Solid MS office skills; willing to learn various ERP / systems
• Confidence to handle conversations with stakeholders in an assertive manner

 

Please note you must currently be eligible to work without any restrictions in the country to which you are making an application. Proof will be required to support your application.

 

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. 
 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, age or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.

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