IT Field Engineer

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

 

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst to come and join our customer-driven, diligent, and collaborative team on a permanent basis.

 

Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference.

 

What you’ll do

Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our bespoke hardware and software products.

This is the perfect opportunity if you are looking to break into the technology industry and join a collaborative service support team. This doesn’t mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at Optum.

 

This is a hybrid position, where you will join our Leeds City Centre office 2 days per week. It allows us to get together and collaborate effectively as a team and enjoy some face-to-face interaction.

 

Other key responsibilities and accountabilities will include;

• Professionally handle customer contacts using effective customer service skills
• Diagnose & solve issues raised by our patients using the process and knowledge gained from training
• Identify and escalate clinical safety and information governance incidents appropriately

Who You’ll Be:

It is vital that you have experience in a 1st Line or Technical Support Analyst role. Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen, and be patient to achieve the right outcome for our customers.

With a passion for development with technology, you will have an understanding or exposure to Windows troubleshooting and have a methodical mindset to diagnose customer queries.

You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution-driven in your approach.

 

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Other useful skills and experience include:

• Ability to multitask and manage your time effectively
• Ability to be adaptable to changing environments/situations/tasks
• Ability to be a quick learner, confident in ability to pick up new systems and tools
• Motivated by customer outcomes and providing a quality service

 

If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!

 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

 

*All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, age or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.