Software Engineering Lead – Bot Development

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

We are looking for a lead developer to design, build, and implement voice bot solutions that meet business needs. candidate will be responsible for defining technical solutions from end-to-end, creating clear documentation, and working closely with development and business teams to deliver high-quality products. This role involves all phases of software engineering and requires Solid collaboration skills in a dynamic, matrixed organization.

• Bot Development – Design, Develop and deploy conversational applications using Azure Bot  Framework on Google Dialog flow
• Requirements analysis and estimation
• Investigate issues and provide analysis
• Defect tracking, troubleshooting, reporting, and analysis
• Collaborate with cross-functional teams to integrate bots for optimized functionality and scalability.

Primary Responsibilities:

• Define and architect end-to-end solutions, proactively engaging with external teams throughout the project
• Create clear, concise documentation for backend integrations, business logic, and technical details
• Collaborate closely with development teams and business stakeholders to communicate design overviews and integration plans
• Translate requirements into technical design and implementation ensuring alignment with architectural standards
• Mentor Junior developers by providing technical guidance and promote best practices
• Manage all phases of the software development lifecycle, including requirements analysis, application design, code development, and testing
• Design and develop reusable components, patterns, and frameworks to drive innovation and enhance team productivity
• Develop, test, and implement voice bots using technologies such as Google Dialog Flow, Amazon Lex, or similar cloud platforms
• Serve as the subject-matter expert on voice bot development and design best practices
• Utilize CI/CD and IaC tools (e.g., Jenkins, Terraform) and version control systems (e.g., GitHub) to maintain efficient and effective development processes
• Occasionally work off-hours as needed to support implementation windows (no regular on-call requirements)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

This role offers an exciting opportunity to lead innovative bot development projects while working in a collaborative team environment.

Required Qualifications:

• Bachelor’s degree and equivalent
• 6+ years of experience in software development in analysis, design, development, deployment and testing phases with a broad technical background in architecture definition and Enterprise or voice-based systems implementation
• Hands-on experience in developing chatbots or Voice BOTs (voice bots preferred)
• Experience with any of the tool Bot Framework Composer (Azure), Google Dialogflow (Google) or Amazon Lex (Amazon)
• Experience with CI/CD continuous integration/continuous delivery tools like Jenkins Pipeline, GitHub, Terraform etc.
• Experience with build automation tools like Maven
• Experience with cloud platforms, preferably Google Cloud and AWS
• Solid understanding of Contact Center technologies with specialization in any cloud platform like Azure, AWS or Google cloud
• Solid understanding of Contact Center technologies with experience in cloud-based voice bot platforms
• Demonstrated ability to develop and manage robust conversational applications
• Familiarity with Google Dialogflow and Playbook is added advantage
• Familiarity with continuous integration or continuous delivery tools and source code repositories
• Knowledge of application monitoring software and tools such as Splunk
• Proven highly motivated team player with excellent interpersonal, technical and communication skills along with strong analytical and debugging abilities
• Proven excellent written and oral communication skills, with the ability to effectively collaborate across multiple teams

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.