Optum Client Executive, Government Market – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Optum Client Executive (CE) is responsible for serving as the key strategic point of contact for a portfolio of 3-7 of the enterprise’s top state and federal government clients. The CE will serve as a client’s bridge across the Optum enterprise and is charged with establishing deeply embedded relationships with the clients’ C-suite to earn trusted advisor status with clients.

The CE will work directly with Optum and UHG C-suite level sponsors as well as business-level account owners to harness the power of the enterprise and execute strategic problem solving and innovative solutioning for clients. Through their enterprise-wide lens, the CE will drive one Optum positioning within their client portfolio and will collaborate with Optum Health, Optum Rx and Optum Insight businesses to align on customer plans and priorities. Success for this role will be represented by stellar client retention, expansion, NPS and issue resolution.

The client executive will have solid critical thinking skills, demonstrated success in driving complex growth and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Responsible for serving as a client advocate, assuming ownership for the client relationship and being the driving force of change while facilitating cross Optum collaboration
• Builds relationships with client decision makers and influencers, understanding their needs and providing Optum solutions
• Collaborates with business-level account owners to ensure seamless and cohesive end-to-end enterprise representation  
• Leverages UHG assets to curate and architect meaningful in-person activities that drive value and increase credibility
• Recognized as a trusted voice of authority regarding strategic thought-leadership within the state and federal government space
• Develops and monitors client financial performance and profitability
• Identifies whitespace opportunities, works with business partners and the client to co-create broader and more valuable solutions (for the client as well as Optum) for discussion and development
• Demonstrates the value of Optum solutions and performance metrics to ensure clients are deriving the desired benefits from purchased Optum solutions
• Collaborates with business partners, and direct resources across Optum, to evolve to meet client needs in bold new ways, enabling Optum to remain as the industry leader in shaping the health care ecosystem
• Partners with client delivery teams to ensure client expectations of service and execution are clearly understood, communicated and met
• Creates and maintains Enterprise Client Plans for assigned clients. Works with the business unit leaders to execute, update and refresh the plan throughout the year
• Develops a deep understanding of client organizational dynamics, business challenges, and purchasing patterns
• Achieves client satisfaction and NPS goals, facilitates issue resolution and flawless service delivery

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of progressive experience and leadership roles in the Health Care industries with a proven record of leading growth programs and delivering measurable results
• 5+ years in managed services, including delivery and operation
• Experience in driving deep, productive relationships with C-Suite and Board of Directors 
• Experience selling to and/or managing state and federal government entities
• Track record of success driving client success across highly complex and matrixed organizations
• History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience – motivating, mentoring, and developing talent
• Advanced consultative selling skills with ability to successfully construct solutions for a wide variety of unique client/market problems
• Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
• Demonstrated excellent negotiation, influencing, collaboration and listening skills
• Demonstrated excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners
• Willing and able to travel 50% of the time on a sustained basis

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $130,000 to $240,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.