Workforce Planning Supervisor – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

This role will provide successful support of Operations Business partners in the execution in establishment of daily work direction, real-time inventory routing management, and execution of staff forecasting and planning to support multiple back-office operations with their inventory service level requirements and business objectives.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Ensure your teams feel valued, included, and supported. Help create an environment where everyone can reach their full potential, be themselves and make a meaningful impact
• Lead analysts responsible for short range planning for multiple back-office operations teams. Ensure consistent clear communication/direction with employees including regular, effective one-on-ones to remove roadblocks, foster relationships, provide feedback and development opportunities.  Be self-aware, compassionate, and genuine in service to all team members. Be inclusive, advance diversity, and create collaborative, engaged and high-performing teams. Be courageous, empowering, and supportive so each person can achieve their goals
• Develop effective working relationships with employees/coworkers and stakeholders, that emphasize communication, collaboration and follow through on commitments, to be perceived as a trusted business partner with all constituencies. Focus on outcomes with curiosity, assuming positive intent, working collaboratively with others to maintain effective, professional relationships within and across team and departmental boundaries, advocate for others
• Develop a deep understanding of your business operations, market dynamics, customer needs, industry trends, and lead your team to make informed decisions and drive success
  • Lead WP&S initiatives within your organization
  • Plan and facilitate effective meetings, providing clear communication of tasks at hand and appropriate follow up to keep channels of communication open across stake holders
  • Ensures onboarding plans remain updated and are effectively implemented – SOP’s updated and effective
  • Manage team PTO and cross-training to ensure adequate coverage in all areas
  • Drive WFM Unification efforts to streamline services provided to operations
  • Demonstrate credibility through knowing your line of business
  • Identify and act on opportunities for delegation of work to team members, allowing for ownership within your team
  • Find ways to continue to connect and build relationships internally to materially benefit each team member
  • Recognize and celebrate individual and team accomplishments
  • Foster open communication channels, including regular meetings with staff to relay organization updates, promote culture, team building exercises, feedback, best practices
  • Promote Teamwork
• Seek and support innovative ways to increase efficiencies in our overall processes and organizational structure
• Deliver Quality the First Time, Every Time
  • Eliminate mistakes, increase credibility, reduce rework, and maintain our brand
  • Drive escalated issues specifically when goals may be compromised, there is risk of financial targets not being achieved and/or the customer experience may be unsatisfactory unless deliberate actions are taken
  • Support recommendations to ensure financial goals are achieved. (PGs, Financial OT)
• Lead and develop analysts through example, oversight, and development to execute on workforce planning fundamentals of:
  • Work independently and have a strong business ownership, while serving as a resource to others
  • Take specific actions to collaborate and build trusting relationships with business partners and those we serve
  • Be a Trusted Advisor to Operations, team members and management as needed, as well as being a resource to all Business Partners  –   A trusted advisor is someone who has exceptional, targeted knowledge in a particular industry; one you can expect to provide unbiased advice
  • Proactively plan according to current trends; strategize based on anticipated trends and projections
  • Enable data-driven decisions that establish Workforce Planning & Support as a ‘trusted advisor’
  • Plan and facilitate effective meetings, providing clear communication of tasks at hand and appropriate follow up to keep channels of communication open across stake holders
    • Adjust meetings as necessary to fit within the business schedule
    • Provide an agenda, as well as notes with appropriate action items after each meeting
  • Collaborate with all workforce planning functions to support WPS unification efforts and streamlining services provided
  • Improve inventory planning and alignment between Workforce Analysts (WFA), Short Range Planning (SRP), Long Range Planning (LRP), Scheduling & Configuration, and Industrial Engineering (IE) teams by analyzing data, identifying opportunities to planning partners to ensure appropriate staffing and inventory/aging service levels
  • Work with business partners to understand their general processes and workflow, using shadowing as an opportunity to strengthen our products and services
  • Ensure each SRP is appropriately setup and maintained in Medusa, including associated BP, agent entities, and unit entities (where possible).  Work with SRP lead on setup, including need to pull in unit entity data.  Work with IE partners to ensure appropriate WB structure is in place for Cube-based planning. Adopt the standard SRP Template
  • Analyze performance/time metrics (e.g. availability, utilization, efficiency, VPH, OT, PTO) to find areas of opportunity that increase Operation’s ability to deliver effective, timely service
  • Short Range Planning Deployment, Development and Maintenance
    • Build and maintain information necessary to drive weekly or bi-weekly meetings that review business level performance vs. forecasted performance, future planning assumptions, and potential service risks
      • Actively participate in planning enhancement initiatives by attending all meetings related to development and deployment Offer feedback/comments/suggestions to process improvement initiatives
      • Attend all necessary training for planning implementation
      • Facilitate data-driven, fact-based discussions and decisions about future performance
      • Outline appropriate risks based on business decision
  • Ensure planning data is in sync between business partners
    • Post Short Range Plan to SharePoint and/or Email for review between meetings
  • Forecast accuracy error of less than 5% by group or business segment at the monthly level
    • Timely monthly updates of MBO file on SharePoint
    • Upon implementation of planning application, convert to 4-week accuracy target
  • Forecast Maintenance:
    • Regular review of forecast trends
    • Monthly financial and staffing review with Long Range Planner and update inputs based on changes
    • Build new forecasts as necessary or requested

 

 You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of workforce management, planning, and forecasting
• 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate complex formulas
• 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
• 1+ years of experience effectively leading a team, initiatives, or projects
• 1+ years of experience with either back-office or call center transaction and production tracking applications
• 1+ years of experience communicating with, and presenting to, leadership to provide performance status and recommendations as well as collaborate for solutions
• Experience in capacity modeling, six sigma/process improvement, or project management
• Intermediate level proficiency in MS Word and MS PowerPoint
• Proven excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities
• Proven adaptable and able to quickly move with change while maintaining a positive attitude
• Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays

  

Preferred Qualifications:

• Experience with MS Access with the ability to understand queries 
• Experience maintaining an automated work routing application in a back-office environment, i.e., enterprise work router 
• Experience working with scheduling applications, e.g., IEX 
• Experience in Tableau with skills in creating ad hoc reports, and MS Visio for process flows/mapping 
• Experience in the Healthcare Industry with products and services 

  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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