Patient Service Representative Supervisor for CareCoach Connect

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

The CareCoach Connect Patient Services Representative Supervisor is responsible for assisting in maintaining patient visits and for coordinating, and mapping schedules for CareCoach Connect providers. The PSR Supervisor will monitor their employees activities including employees collecting and distributing test results and follow through with referrals/authorizations for patients after completion of visits.  

Primary Responsibilities:

• Monitors that employees are calling and scheduling appointments correctly
• Assists providers with distribution of medical results from patient’s visits
• Interacts with staff through out CareCoach Connect within market and partnering as well with other markets
• Ensures efficient telephone communication with patients and providers
• Recognizes and responds appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
• Establishes and maintains effective working relationships with external and internal providers, staff and other departments
• Ensures program enrollment is completed per the direction of the provider
• Follows written protocols and procedures of the CareCoach Connect team
• Documents work processes effectively as required by procedure
• Demonstrates courtesy and willingness to assist patients and their families
• Manages medical records including maintaining, filing, scanning, and preparing for scheduled visits
• Collaborates with other members of leadership to writing and dictating work flows and SOPs
• Ensures all correspondence is scanned and/or filed in timely manner by staff
• Coordinates with external and internal teams in following protocol for patients unable to reach
• Completes audits on staff Action Items, Discrepancies, and Unlocked Notes
• Reviews charts for outstanding referral services and ensuring staff is timely on them
• Assists the provider with questions on their schedules and referral questions
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED 
• 1+ years of supervisory experience of a team or project 
• Experience in navigating Internet tools such as Google Maps and Map Quest
• Efficient with Microsoft Office applications to include Excel, Word, and Outlook
• Working knowledge of medical office procedures and medical terminology
• Ability to accurately sort and file materials by alphabetic or numeric systems
• Effective communication and customer service skills 

Preferred Qualifications:

• ICD 10 and CPT coding experience
• Experience working in a physician’s office, clinical, or hospital setting
• Experience working in EMR
• Bilingual (English/Spanish) language proficiency

Physical & Mental Requirements:

• Ability to lift up to 25 pounds
• Ability to push or pull heavy objects using up to 35 pounds of force
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to properly drive and operate a company vehicle
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.