Technical Support Analyst – Elk River, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The base schedule will be Monday through Thursday 10 PM – 7 AM.

Primary Responsibilities: 

• Be part of a 7×24 team that operates and monitors critical electrical, mechanical and fire/life safety systems within Optum Technology’s enterprise data centers
• Monitor various BMS-building management systems and operate the SCADA-supervisory, control and data acquisition system
• Detect, assess and take corrective action to overcome issues detrimental to maintaining site operations in an N + 1 condition
• Perform recurring maintenance on data center mechanical and electrical assets, posting results in a CMMS-computer maintenance management system

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience operating key electrical assets, including but not limited to UPS-uninterruptible power supplies, ATS-automatic transfer switches, VFD-variable frequency drives, PDUs-power distribution units and generators
• 1+ years of experience operating key mechanical assets, including but not limited to chillers, cooling towers, water treatment systems, CRACs-computer room air conditioners, pumps, sumps and leak detection systems
• 1+ years of experience using key fire/life safety systems, including but not limited to VESDA-very early smoke detection apparatus, FM200 and pre-action sprinkler systems  
• Ability to lift and carry 40 lbs.
• Ability to sit and stand for long periods of time
• Ability to climb ladders, walk on catwalks and be comfortable working in elevated positions on lifts and platforms

Preferred Qualifications: 

• Licensed as – Journeyman or Master Electrician, Universal CFC, Boiler Operator or PLT
• Previous experience within large data center operations (prefer 2 Megawatt or greater)
• Ability to use computer-based Microsoft Operating Systems
• Ability to use HPSM-HP Service Manager for the creation of change control and incident records

Soft Skills:

• Ability to work independently and with a team managing multiple priorities and interruptions
• Ability to communicate regularly with peers on shift and project turnovers and on operational changes
• Ability to suggest improvements in the quality, integrity, and efficiency of operations
• Ability to adapt to temporary shift schedule changes required to deal with absences of peers
• Excellent written and verbal communication skills for discussion of technical matters

The salary range for this role is $34.42 to $67.60 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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