Field Account Manager, Key Accounts – Hybrid in Denver, CO

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Field Account Manager for Key Accounts is the field-based service owner, responsible for the customer’s total service experience with UnitedHealthcare. This includes customers in the 100 to 3,000 employee/member range.  The role of the Field Account Manager encompasses sales to new, fully and self-insured business, with indirect responsibility for the retention of existing accounts. Serves as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees.  Overall, the Field Account manager will strive to provide the customer with an exceptional service experience, resulting in a positive Net Promoter Score (NPS). This position reports to the local field market VP/Director of Account Management, or Manager of Account Management. 

If you are located in Denver, CO, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

The KA Field Account Manager is accountable for the field-based service of small to mid-size, standard/non-standard customers under 1,000 members.  In this position, the KA Field Account Manager is responsible for the following:

• Acts as a strategic partner and consultative resource to the customer, responsible for the customer’s total service experience
• Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer’s experience
• Communicates administrative or service-related changes to the customer
• Deploys and trains customers on UnitedHealthcare’s core wellness tools and resources
• Reports and advises customers on the level of member engagement with wellness programs and other plan features
• Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee
• Coordinates, staffs, and conducts open enrollment meetings and wellness fairs
• Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate
• Relationship Building:
  • Develop and maintain solid customer and broker relationships, in person and telephonically
  • Partner with the SAE and other Field Based Staff
  • Develop and maintain key internal relationships
  • Understand customer needs, where to prioritize efforts, and provide value-added consultation
  • Present a positive image of UHG in the marketplace
  • Community involvement through professional organizations, associations and local organization
• Communication:
  • Proactively communicate with clients and provide updates on benefit and wellness program initiatives
  • Remain responsive and follow through on commitments both internally and externally
  • Act as a consultative resource and strategic partner to the customer and broker, sharing new and innovative ideas, in support of the customer’s total service experience
  • Monitor and track on-going performance, present and recommend solutions to the customer.
• Healthcare Knowledge:
  • Understand goals, health plan initiatives, operating principles, strategies and competitive position of UHC
  • Act as a trusted advisor through in-depth healthcare knowledge, understand important trends, and know your customer base
• Product Knowledge:
  • Clearly demonstrate the UHC value propositions for medical and specialty programs (where applicable) to improve customer growth and retention
  • Effectively execute and run wellness programs 
  • Educate customers and promote UHC Tools and Resources

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Insurance license as required by law within 30 days of hire
• 2+ years of experience in managing customer relationships
• Proficient in Microsoft Office and other virtual productivity tools
• Proven superior presentation skills in both small and large group settings
• Proven advanced Analytical and problem-solving skills
• Proven ability to travel as required (approximately 25%, typically locally)

Preferred Qualifications:

• 3+ years of health care industry experience
• Human Resources or Medical Benefits experience
• Proven ability to work with external customers such as employers, consumers, consultants, and brokers

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The hourly range for this role is $21.63 to $48.08 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far- reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.