Strategic Governance and Reconciliation Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

We are seeking a highly motivated and detail-oriented Strategic Governance and Reconciliation Manager to join our Optum Rx team. This role is crucial for ensuring the alignment between client contracts and operational systems, driving accountability, and enhancing operational efficiencies. The successful candidate will play a pivotal role in maintaining synchronization across various departments and systems and will act as a product owner for long-term solutions. Their efforts will play a leading role in implementing offshoring strategies to enhance operational efficiencies and cost savings. In addition to having impact on a great team, you’ll also discover the career opportunities you’d expect from an Industry Leader.

Schedule: Full-time position with standard working hours of Monday – Friday, standard business hours.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Governance and Accountability: 
  • Take ownership of reconciling client contracts with operational system configurations
  • Ensure continuous alignment and synchronization across legal, compliance, IT, operations, and capability departments
  • Maintain accountability for the reconciliation process and its ongoing management
• Operational Efficiencies: 
  • Advise on the implementation of improved systems and processes to enhance operational efficiency
  • Collaborate with various leaders to continue the development and automation of processes that ingest and reconcile multiple sources across the enterprise, to produce SOT for the offshoring
  • Work across account management, pricing, and underwriting to capture changing client terms at implementation time and create a feedback mechanism
• Strategic Importance: 
  • Act as a product owner for long-term solutions on the Rx side, ensuring strategic alignment and governance
  • Identify opportunities for offshoring to optimize resources and reduce costs
  • Mitigate risks associated with offshoring clients that should not be offshored
• Opportunities and Risk Mitigation: 
  • Explore and implement offshoring strategies to enhance operational efficiencies and cost savings
  • Assess and mitigate risks associated with offshoring clients that should not be offshored
  • Develop strategies to manage and minimize potential negative impacts on client relationships and service quality
  • Ensure that offshoring decisions are made strategically, considering client-specific requirements and risks

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. 

Required Qualifications:

• Proven experience in governance, reconciliation, and operational efficiency roles 
• Understanding of legal, compliance, IT, operations, and capability functions
• Experience in product ownership and strategic planning
• SQL experience, including experience with various database technologies (e.g., Oracle, Microsoft SQL Server, DB2, Teradata, etc.). 
• Proficient Python, Spark, or PySpark experience 
• Proficiency with Excel and visualization tools
• Experience in data ETL and blending tools
• Power Platform experience (Power BI, PowerApps, Power Automate)

Soft Skills:

• Analytical and problem-solving skills
• Ability to work collaboratively across multiple departments and teams
• Demonstrated ability to communicate ideas clearly and concisely in writing and orally to individuals and groups
• Presentation skills and stakeholder management

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

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