Sales Representative, Enterprise Imaging – Remote in Canada

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Enterprise Imaging (“EI”) Remote Sales Representative (“SR”) is responsible for driving all add-on and upgrade business within their assigned region.  This includes maintaining customer relationships that promote loyalty, retention and growth across all Enterprise Imaging businesses (radiology, cardiology, workflow solutions, and cloud). The Sales Rep’s primary focus is to work closely with the field sales representative to ensure the Customer perceives great value in doing business with Optum and the Customer is a promoter of Optum solutions and services within the Account and across the Territory.   

The Sales Rep has a cross functional role and serves as a resident expert of the add-on and upgrade business, processes and the contractual agreements with the Customer. They collaborate with field Account Executives, Sales Specialists and AVP’s to solve complex customer needs regarding quote configurations, contract amendments, security forms, credits, change orders, etc.  They will also coordinate with other functional departments as needed to ensure Optum meets the Customer’s expectation and contractual obligations. The Sales Rep will serve as an invaluable administrative resource for ongoing client satisfaction and escalation requirements. 

You will enjoy the flexibility to telecommute* from anywhere within Canada as you take on some tough challenges.

Primary Responsibilities:

• Sales Strategy Development and Execution (35%)
  • Meet or exceed annual sales Quota as determined by AVP
  • Responsible for strategic Add-0n and upgrade initiatives to drive more business in the installed base
  • Manage AE’s for specific aspects of the sales process Management issue resolution, Customer Satisfaction
• Customer-Facing Activities (10%)
  • Meet with customers virtually when needs  arise
  • Listen to customer’s needs and sell value. Become an indispensable resource for your customers at all levels in the organization
  • Relationship building with the regional sales team and customer base
  • Assist in resolving Accounts Receivable and Invoice issues for customers
  • Proactively manage, escalate and resolve customer issues
• Administrative Tasks (50%)
  • Email
  • Salesforce management for all aspects of customer issue resolution
  • Customers follow up
  • Assistance with NPS Surveys
  • Issue resolution for administrative sales tasks that are complex and don’t have direct sales dependencies

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of professional work experience in a client facing role (account management, sales, client relations, or related) 
• Ability to travel up to 10% of time

Preferred Qualifications:

• Experience working in a clinical capacity in the medical imaging field 
• Experience with relationship management at all levels in the healthcare market (CEO, COO, CIO, CFO level, Director, purchasing)
• Experience dealing with contract negotiations 
• Intermediate clinical or Healthcare IT knowledge 
• Knowledge of various Radiology PACS Solutions and Enterprise imaging workflows
• Advanced level of knowledge in the medical imaging industry, including but not limited to radiology and cardiology workflow solutions and products
• General knowledge of Microsoft Office and SalesForce.com or similar CRM
• Intermediate to advanced negotiation, conflict management & customer service skills
• Proficient interpersonal and communication skills with the ability to build relationships across the organization and collaborate as necessary to accomplish goals
• Proven ability to manage multiple, diverse projects and sales support needs simultaneously

Soft Skills:

• Expertise in dealing with customer conflict resolution 
• Proven ability to remain organized in a highly demanding environment 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Canada Residents Only: The hourly range for Canada residents is $23.70 to $49.28 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

Diversity creates a healthier atmosphere All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN