Delivery Manager – Automation

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

The Optum Payment Integrity Automation Centre of Excellence supports the organization through the delivery of automation solutions, using existing, new, and emerging technologies to enhance savings, improve productivity and quality and reduce cost.

The appropriate candidate will act as Scrum Master Delivery Manager (DM) and will be accountable for coaching their team(s) in understanding Agile principles and creating a culture of self-organization and continuous improvement, support their teams to deliver automation projects using Agile frameworks, fostering iterative development and continuous improvement,  providing an escalation point for the effective removal of blocks and issues, and other standard Project Management and Scrum Master duties

Schedule: Full-time position. Monday – Friday with standard working hours

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny Offices and telecommuting from a home-based office in a hybrid work model. 

Primary Responsibilities:

• Agile Coaching & Culture Building: Champion agile principles and foster a culture of self-organization, continuous improvement, and high performance within the team(s)
• Servant Leadership: Act as a servant leader, removing impediments, shielding the team from distractions, and enabling them to focus on delivering value
• Scrum Facilitation: Lead and facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) to ensure alignment, transparency, and progress toward sprint goals
• Roadmap Execution: Collaborate closely with Area Product Owners (APOs) and Feature Teams to deliver the automation and AI roadmap using a Minimum Viable Product (MVP) approach
• Risk & Dependency Management: Proactively identify, track, and manage risks, issues, assumptions, and dependencies in partnership with Product Owners and Feature Teams
• Agile Adoption Support: Guide and support teams and Product Owners in adopting and maturing agile practices and mindsets
• Impediment Resolution: Support teams in escalating and resolving blockers that hinder progress, ensuring timely delivery
• Team Enablement: Promote collaboration, innovation, and accountability within and across teams, encouraging ownership and continuous learning
• Sprint Focus & Velocity Management: Keep teams focused on sprint goals, monitor velocity, and drive predictability in delivery
• Quality & Efficiency Oversight: Balance delivery speed with quality, ensuring sustainable development practices and high standards
• Strategic Alignment: Understand the broader product strategy, vision, and roadmap, and align team efforts to meet annual delivery targets
• Customer-Centric Delivery: Stay attuned to business goals and customer pain points, ensuring that the highest-value items are prioritized and delivered
• Cross-Functional Collaboration: Work closely with technology partners, operations, and other stakeholders to integrate automation, AI, and emerging technologies seamlessly into existing workflows
• Innovation Enablement: Stay informed on the latest trends in AI, machine learning, intelligent automation, and other emerging technologies, and help teams explore and adopt these innovations to drive business value
• Delivery Governance: Oversee delivery governance tasks, including access management (e.g., robot non-user IDs), scheduling Technical Design Councils, and ensuring all mandatory artifacts are completed, signed off, and stored appropriately

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Certified Scrum Master (CSM or equivalent) with hands-on experience in a Scrum Master role, facilitating agile ceremonies and driving team performance
• Experience as a Project or Program Manager, with a recognized qualification (e.g., PMP, PRINCE2, or equivalent)
• Proven track record in delivering high-impact automation solutions, including RPA, AI-driven workflows, or intelligent process automation
• Experience working within Agile and DevOps environments, with familiarity in frameworks such as Scrum, SAFe, LeSS, or Spotify model

Preferred Qualifications:

• Familiarity with the U.S. Health Insurance industry, particularly in areas such as claims adjudication, payments, and eligibility processes.
• Experience or certification in Lean, Six Sigma, or other process improvement methodologies.
• Formal training or practical experience in change management frameworks (e.g., PROSCI, ADKAR).
• Solid understanding of the SDLC, with hands-on experience in Agile delivery models.
• Awareness of trends and applications in AI, machine learning, and other emerging technologies, with the ability to assess their relevance and value in automation initiatives

Soft Skills:

• Written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences, including senior leadership
• Team player with a collaborative approach and a history of contributing to high-performing, cross-functional teams
• Demonstrated success in managing client relationships and stakeholder expectations across cross-functional teams
• A forward-thinking mindset with a passion for emerging technologies, continuous improvement, and the ability to drive innovation within teams

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

 

 

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