Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams. 

The Optum Ireland Automation Centre of Excellence is an established team that’s passionate about advanced process automation. We support the organization through the delivery of automation solutions, using existing, new and emerging technologies to enhance savings, improve productivity, quality and reduce cost

The Systems Business Analyst will be part of Automation Centre of Excellence and has a key role in designing automated solutions for existing business processes and supports redesigning processes in line with business requirements and the organisation’s digital strategy.

Schedule: Full-time position, Monday – Friday with standard working hours

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny Offices and telecommuting from a home-based office in a hybrid work model. 

Primary Responsibilities:

• Agile Collaboration & Backlog Refinement: Actively participate in backlog refinement sessions as part of the Scrum Feature Team, ensuring backlog items are clearly defined, meet the Definition of Ready (DoR) and Definition of Done (DoD), and reflect current business and technology priorities
• Requirements Gathering & Analysis: Elicit, analyze, and validate business requirements through close collaboration with stakeholders, ensuring alignment with strategic goals and technical feasibility
• User Story Development: Write and refine user stories with clear, testable acceptance criteria, ensuring traceability to business objectives and readiness for development
• Solution Validation: Work with stakeholders to confirm that delivered solutions meet business needs and deliver measurable value
• Stakeholder Engagement: Collaborate with the Area Product Owner (APO) and business stakeholders to clarify requirements and ensure a shared understanding across the team
• Testing & Quality Assurance: Support business SMEs in developing test scenarios and lead efforts in User Acceptance Testing (UAT) and Hypercare phases to ensure solution quality
• Continuous Improvement: Participate in regular inspect-and-adapt cycles to improve team practices, reduce waste, and enhance delivery effectiveness
• Agile Documentation: Maintain Agile artifacts using a “just enough, just in time” approach, ensuring all mandatory deliverables and sign-offs are stored appropriately
• Sprint Planning & Execution: Contribute to sprint planning and help define sprint goals that align with business priorities and team capacity
• Team Collaboration & Ownership: Collaborate within the Feature Team to self-organize, manage workload, and ensure sustainable delivery of high-value features
• Transparent Communication: Foster open, high-frequency communication to build trust, ensure alignment, and support successful delivery
• Technology Awareness: Stay informed on emerging technologies, tools, and industry trends to help identify opportunities for innovation and continuous improvement in business processes

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Experience as a Business Analyst, including at least working on automation, BPM, or process improvement initiatives
• Experience in business analysis, including requirements elicitation, documentation, and validation
• Practical experience in business process analysis and workflow optimization
• Experience working with end users to gather and refine business requirements
• Understanding of workflow-based logic and the ability to conceptualize process improvements
• Fluent in English, both written and spoken
• Familiarity with financial services or insurance operations

Preferred Qualifications:

• Hands-on experience with automation tools such as UiPath or Blue Prism
• Knowledge of the U.S. Health Insurance industry, particularly in claims adjudication, payments, and eligibility
• Experience across the Software Development Lifecycle (SDLC), including both Agile and Waterfall methodologies
• Exposure to Lean or Six Sigma methodologies for process improvement
• Demonstrated interest in staying current with emerging technologies and digital transformation trends

Soft Skills:

• Communication skills, with the ability to clearly articulate complex ideas to both technical and non-technical audiences
• Ability to liaise effectively between business SMEs and technical teams
• Organizational skills with the ability to manage multiple priorities and meet tight deadlines
• Comfortable working in a fast-paced, Agile environment

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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