Senior Systems Management Analyst – Azure Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Monitor alerts and system notifications as per SLA
  
• Perform initial triage of triggered alerts, validate severity, and escalate as needed
  
• Document incident details and provide timely communication to stakeholders and support teams
  
• Analyze telemetry data from Azure Log Analytics and Metrics Explorer to identify trends, anomalies, and potential issues
  
• Provide input for root cause analysis by correlating logs and performance data
  
• Collaborate with Operations, DevOps, and Application teams during incidents
  
• Participate in post-incident reviews and contribute to the development of preventive monitoring rules
  
• Continuously refine alerting thresholds to reduce false positives/negatives
  
• Help tune monitoring for accuracy, relevance, and performance across environments
  
• Maintain documentation for alert configurations, runbooks, and monitoring architecture
  
• Generate daily/weekly/monthly reports on system health, SLA breaches, and alert trends
  
• Support integration of Azure Monitor with ITSM tools (e.g., ServiceNow)
  
• Assist with basic automation of alert responses using Logic Apps, Azure Automation, or PowerShell
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer science Engineering or other Engineering and IT or equivalent experience
• Azure fundamentals certifications

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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