Senior Director Digital Product Management_ Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

We are seeking a seasoned product management leader with a proven track record and a passion for innovation. As the Senior Director of Product Management, you will be at the forefront of developing and strategizing enterprise-level chat and voice bot products, utilizing cutting-edge machine learning (ML) and artificial intelligence (AI) technologies. You will collaborate closely with other product and technology executives across Optum to define product objectives and drive the planning, development, and implementation of these initiatives, while ensuring alignment with broader Optum efficiencies and synergies. Leading a team of product managers, you will be instrumental in shaping the vision, strategy, and evolution of our conversational AI products to enhance the consumer experience across all digital touchpoints at Optum.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develop and communicate a compelling consumer-centric product vision and strategy specifically for chatbots and voicebots, ensuring alignment with Optum’s overall business objectives and consumer needs. Focus on leveraging AI and ML technologies to enhance consumer engagement and satisfaction
• Lead and mentor a team of product managers, data scientists, designers, and engineers, fostering a collaborative and high-performance culture. Ensure the team is equipped with the latest knowledge and skills in conversational AI technologies
• Oversee the end-to-end product development lifecycle for chatbots and voicebots, from ideation and design to development, testing, and launch. Ensure timely delivery and high-quality standards, with a focus on consumer-centric solutions
• Work closely with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure seamless integration and execution of chatbot and voicebot initiatives. Foster solid relationships with stakeholders to drive product success
• Champion a consumer-centric approach, gathering and analyzing user feedback to continuously improve chatbot and voicebot offerings. Ensure products meet the needs and expectations of consumers, enhancing their overall experience
• Stay abreast of the latest advancements in ML and AI technologies, driving innovation and incorporating cutting-edge solutions into chatbot and voicebot development. Experiment with new technologies to improve product functionality and user experience
• Define and track key performance indicators (KPIs) specific to chatbots and voicebots to measure their success and impact. Use data-driven decisions to optimize product performance and achieve business goals

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in Product leadership experience with AI, ML, chat, or search for consumer-centric companies
• 8+ years of leadership experience hiring, managing, and developing both individual contributors and senior leaders
• 5+ years of executive leadership experience
• Product leadership experience related to building or launching chatbots and voicebots on popular and highly used websites and mobile apps
• Hands-on experience in integrating AI technologies into consumer-facing products to enhance user experience and operational efficiency
• Deep understanding of ML and AI technologies, including natural language processing (NLP), machine learning algorithms, and conversational AI platforms
• Demonstrated success in taking AI-driven products from concept to launch, including defining product requirements, working with engineering teams, and managing the product lifecycle
• Demonstrated solid ability to conduct market research and competitive analysis specific to the conversational AI industry, identifying trends, opportunities, and threats
• Demonstrated passion for understanding customer needs and delivering exceptional user experiences through innovative chatbot and voicebot solutions. Experience in gathering and analyzing user feedback to continuously improve product offerings
• Demonstrated analytical and problem-solving skills, with the ability to make data-driven decisions and drive product innovation. Experience in defining and tracking key performance indicators (KPIs) to measure the success and impact of chat and voice bot products
• Demonstrated ability to work effectively in a cross-functional environment, building solid relationships with stakeholders at all levels, including engineering, marketing, sales, and customer support

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.