Sr. LMS Administrator – Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities:

• Performs advanced LMS System Administrator duties for the Client Learning Thought Industries (TI) program, with a particular emphasis on site and content design and development
• Fulfill a variety of common and uncommon client LMS requests with minimal guidance, using consultative skills to analyze needs, and work cooperatively with the client to propose and implement effective solutions
• Employ instructional design skills to create or revise content natively in the LMS
• Assist clients with LMS site design and development, including layout and branding of user-interface pages and dashboards, customized pages using HTML and CSS, and regular page maintenance
• Manage the end-to-end execution of proposed and assigned projects
• Support user requests, including local admins, internal or external clients, and learners
• Conduct LMS demos and client training sessions for internal or external client partners, local admins, L&D peers and learners
• Cross-train in LMS system administrative functions, including learner profile maintenance, live event management, reporting, and API integrations
• Participate in or lead projects and gather requirements to support customer needs
• Collaborate with peers across Optum and UHG to troubleshoot, evaluate and improve LMS solutions
• Communicate effectively with internal or external clients, learners, peers and leadership
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years as an LMS System Administrator (Thought Industries preferred)
• 3+ years as an Instructional Designer
• 3+ years employing eLearning authoring tools (Storyline or Rise preferred) 
• Advanced proficiency with LMS reporting tools, including designing reports from scratch and report scheduling
• Advanced proficiency with LMS system settings, self-paced and instructor-led course management, learner profile management, assignment processes and notification tools
• HTML and CSS proficiency
• Demonstrated ability in UI/UX development in an LMS or similar tool, including landing page and resource page design, intra-system content development, and branding
• Demonstrated ability to identify and resolve complex customer issues with a minimum of guidance
• Demonstrated ability to communicate effectively, think critically, solve problems and manage/prioritize time
• Demonstrated ability to lead projects and communicate outcomes to key stakeholders

Preferred Qualifications:

• 2+ years project management or related experience, preferably in a learning capacity
• Working knowledge of API connectivity 
• Demonstrated familiarity with Optum internal or external clients and their LMS development needs
• Demonstrated solid presentation skills, leading system demonstrations and user training sessions
• Demonstrated ability to train internal or external clients and L&D peers on LMS role-based functionality

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.