Social Worker – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Social Worker you will be responsible for validating referrals, collaborating with teams to assess member needs, and identify gaps in care. They will also document findings and analyze data to uncover barriers to care.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Referral and Assessment 
  • Receive and validate referrals for members’ health or psychosocial needs
  • Follow protocols to respond appropriately to referrals
  • Review diagnoses and case files to understand referral context
  • Collaborate with interdisciplinary teams to assess member needs
  • Identify gaps in care and seek additional information as needed
  • Analyze data to uncover root causes and barriers
  • Document findings per organizational standards
• Motivational Interviewing 
  • Build therapeutic relationships using appropriate communication
  • Use open-ended questions, active listening, and empathy
  • Confirm referral needs with members and educate them on goals
  • Guide conversations to align with assessment objectives 
• Identifying Support Opportunities 
  • Match community/government resources to member needs
  • Refer members to appropriate experts when outside social work scope
  • Respect member diversity and advocate for their perspectives
  • Prioritize urgent needs and navigate systems for resources
  • Collaborate with teams to develop support plans 
• Implementing 
  • Coordinate and deliver services at client and system levels
  • Provide resources and guidance to secure support
  • Adapt strategies to overcome service access challenges
  • Collaborate with teams to meet member needs
  • Adjust and document care plans as needed 
• Monitoring and Evaluating 
  • Maintain contact with providers and members
  • Evaluate intervention effectiveness and revise plans
  • Update teams and advocate for member needs
  • Close cases when goals are met, or no further action is possible
  • Document outcomes in appropriate systems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in Social Work
• 2+ years of Behavioral Health / Substance Use Disorder experience 
• 2+ years of experience in the health care industry including clinical experience, Medicare / Medicaid, insurance, health promotion, and operations
• Intermediate level of proficiency using a PC in a Windows environment, including Microsoft Word and Excel

Preferred Qualifications:

• Master’s degree in Social Work
• Medicaid and / or Medicare experience
• Proven excellent customer service orientation
• Proven to remains optimistic, upbeat, and enthusiastic in times of challenge and change
• Proven self-directed worker and ability to work independently
• Proven highly organized
• Proven excellent written and verbal skills
• Proven excellent interpersonal and problem-solving skills
• Proven Team Player

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.