Care Team Associate – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Care Team Associate (CTA) will effectively support the successful implementation and execution of all Care Management and processes. The Care Team Associate will provide support to the care management case management staff to include manager, Director, and Vice President to ensure applicable program processes and operational responsibilities are met. The CTA provides support for Utilization and Care Management processes. This position is responsible for queue management, requesting clinical, managing faxes, creates authorizations, and generating written notifications to providers per delegation requirements This position will serve as a liaison with internal/external customers/departments to ensure optimal customer service.

Work Schedule: Monday – Friday, 7:00 AM – 7:00 PM CST. Occasional overtime including rotating holidays and weekends, as needed

Training Schedule: Monday – Friday, 8:00 AM to 5:00 PM CST. 2-3 weeks of paid training conducted virtually from your home.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Documents all patient interactions in a concise manner that is compliant with documentation requirements for Model of Care, NCQA and Center for Medicare and Medicaid Services (CMS) regulations
• Receives and responds to incoming inquiries from all communication venues: e.g. TruCare, provider portal, department e-mail box or Rightfax
• Coordinates and assists in monitoring of documentation queues for clinical information received, as well as administrative preparation for clinical staff
• Conducts out-bound calls for requesting clinical information
• Completes timely data entry of out-bound call provider contact information into software applications (TruCare, etc.)
• Provides clerical and/or administrative support to clinical staff and managers for special projects and reporting needs
• Provides excellent customer service by serving as a resource to all internal and external customers
• Attends required meetings and participated in adhoc committees as needed
• Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan policies
• Performs all other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of administrative support experience
• Advanced level of proficiency with Microsoft Office products, including Excel, Word and Outlook
• Intermediate level of knowledge with medical terminology
• Intermediate level of proficiency with organizational and customer service skills, including verbal and written communication
• Ability to work independently, with some supervision and direction from the manager
• Ability to maintain and demonstrate a high degree of professionalism to always include both personal conduct and appearance
• Ability to always maintain strict confidentiality
• Ability to adhere to all department/ organizational policies and procedures
• Ability to work any of our shift schedules during our normal business hours of 7:00 AM – 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime including rotating holidays and weekends
• Must be 18 years of age or older

Preferred Qualifications:

• Certified Medical Assistant training or certification
• 2+ years of experience in a physician’s clinic or hospital
• Additional years of experience working in a medical care setting as a receptionist or medical assistant
• Bilingual language proficiency (English/Spanish)

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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