Associate Director, Provider Relations Trainer – Remote in St. Louis, MO or Indianapolis, IN

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

 

The Associate Director, Strategic Development, will be responsible for ongoing training and development of the Client Services’ provider-facing account management team, onboarding of new provider groups and clients to include concepts of value-based care, training on portals and other relevant systems, and an introduction to cross functional support teams, vendors, and resources which best support exceptional patient care. Keeps abreast of various training delivery techniques, business processes, products, and systems. Coordinates and supports the results of learning and performance needs based on guidance from VP, Client Services and/or product owners. Supports the design, development, and implementation of training based on results gathered and identified needs. Conducts both organizational development and technical training on subjects including, but not limited to: new provider group orientation, effective communication, exceptional client service, team work, and change management.

 

If you are located in Saint Louis, MO or Indianapolis, IN, you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Collaborate with appropriate resources (e.g., cross functional teams, SMEs, and partners both regionally and nationally) to facilitate development of appropriate learning objectives and curricula
• Set appropriate expectations for all applicable stakeholders (e.g., business leaders, learners) to ensure ongoing support and achievement of learning objectives. Provide feedback to appropriate stakeholders on learner and/or provider goals and training
• Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery (e.g., real-world examples, rehearsal)
• Identify, understand, and prepare the appropriate training technology to ensure effective learning (e.g., Microsoft Teams, Learning Management Systems, audio/visual aids, etc.)
• Design appropriate training materials and learning solutions that meet business needs
• Review the established facilitation approach and verify that it meets the learning styles and needs of the audience
• Engage with learners post-training to obtain additional feedback on training effectiveness
• Provide ideas to enhance learning based on experience with learners (e.g., course, program, curriculum)
• Collaborate with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies, as needed (e.g., procedures, materials, curricula) as needed
• Use innovative approaches to solve complex problems and develop solutions
• Ensure that delivered training complies with learning objectives, meets organizational needs (e.g., based on audience analysis, organizational knowledge), and meets compliance requirements
• Adhere to applicable training requirements (e.g., calendars/timelines, playbooks, agendas, facilitator/participant guides)
• Responsible for all aspects  of  staff  development  to  include  hiring,  training,  coaching  and development. Guides, oversees and ensures competency of the assigned Strategic Development team
• Maximizes Client Services team performance, technical expertise, and soft skills through clearly defined objectives, training, skill development and leadership to ensure quality services to all customers
• Provides assistance and guidance on the development of collateral material that demonstrates the value proposition which ensure improved patient-centered care
• Communicate and advocate providers’ needs to internal stakeholders in order to drive creation of solutions that meet our mutual business goals
• Manage multiple tasks and projects
• Performs all other duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of training coordination and support to facilitate delivery of effective training
• 3+ years of experience with providing post-training support to learners, as needed
• 3+ years of experience working with adult learning theory and principles
• Presentation development experience with solid execution skills, with proficiency in learner-based tools and PowerPoint to translate findings for a variety of stakeholders
• Microsoft Office/Excel proficiency
• Experience leading by example and fostering collaborative relationships
• Ability and willingness to travel within the Midwest region (Indiana, Ohio, and contiguous states) about 25% of the time, depending on the level of need
• Driver’s License and access to a reliable transportation

 

Preferred Qualifications:

• Provider relations and/or managed care experience
• Working knowledge of Medicare health care operations including value-based care
• Proven interpersonal skills with ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives and other health plan staff
• Demonstrated ability to work with minimal supervision
• Demonstrated ability to multitask in a fast-paced environment
• Excellent analytical and problem solving skills with effective follow through

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.