Senior Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Be a subject matter expert in process improvement, operational efficiency, communication, and training facilitation. Senior Business Analyst provides analytics and training on The Optum Performance System (TOPS) team. Be a subject matter expert in TOPS Methodology and serve as TOPS Program leader by driving successful implementation of the TOPS program to our Optum Insight partnership Operations teams. You provide analytics in the management and measurements of the system. In addition to facilitating TOPS training and coaching, you assist the TOPS team in creation and management of program materials and documentation.

Primary Responsibilities:

• Develop and Execute Program implementation plans for assigned client(s)
• Develop relationships with Senior Leaders to gain support for TOPS program
• Train people leaders on TOPS methodologies
• Coach, provide feedback and guide participants through successful program implementation and maintenance
• Assist with development and maintenance and enhancement of training materials, templates, and other documentation
• Assesses and interprets client needs as it relates to process improvement and SLA requirements
• Supports the identification of solutions using A3 thinking
• Acts upon leadership feedback of issues identified and develops action plan for solutions
• Acts as a key resource and mentor for others in the organization with less experience
• Be able to work on multiple items/projects at once
• Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes that result in process improvements
• Work with relevant stakeholders to establish to analyze problems and present potential solutions
• Estimate and/or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in business, Healthcare, Communications or related field
• 2+ years of experience working with a Performance Management system or project management 
• Understanding of Performance Management Metrics
• Intermediate understanding of Lean Methodology
• Demonstrates understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma: Lean)
• Demonstrate understanding of relevant organizations operations, products and applications, strategies, processes, and/or business priorities to build effective solutions
• Develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions
• Intermediate level of proficiency in MS Excel, Word, Outlook, PowerPoint, SharePoint and Microsoft Teams
• Proven ability to drive changes without authority
• Demonstrated ability to communicate ideas clearly and concisely
• Proven training delivery 
• Proven to communicate and present information based on leadership level
• Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Proven effective in using relevant computer systems and software (EQT, Reporting Systems, OLC, operations systems, MS Office)
• Proven to possess solid written, verbal, communication, and presentation skills
• Travel up to 25% as needed

Preferred Qualifications:

• Formal Lean Training
• Experience in Change Management / Change Agent role
• Advanced Revenue Cycle Management experience
• Experience working in an Operations Environment
• Intermediate Statistical Analysis experience using statistical software tools/application

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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