Employee Relations Analyst- Remote in PST or MST

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together

We are currently recruiting for an Employee Relations Analyst to join our team.

The Employee Relations Analyst will provide day-to-day support to managers and People Team on a variety of employee relations issues. In addition to handling basic ER issues regarding attendance, performance and policy interpretation, this position will staff the Tier 2 ER phone queue 4.5 hours/day, doing intake of cases for managing or escalation to Senior ER Analysts and Case Managers. 

If you are located in MST or PST time zone, you’ll enjoy the flexibility to work remotely * as you take on some tough challenges.  We prefer a candidate in PST as the schedule will be 1030am -7pm CST 

Primary Responsibilities:

• Effectively and efficiently handle 4 hours/per day of incoming calls from People Team, Managers, and ‘One Breath’ cases
• Complete intake for all Employee Relations case types to either manage/escalate appropriately to Sr. Employee Relations Analysts and ER Case Managers
• Manage own caseload, providing coaching and consultation to managers on issues involving non-exempt employees, including basic attendance, performance, corrective action, and policy interpretation cases
• Intake, manage and/or appropriately escalate emergency ‘One Breath’ issues
• Other project work as it applies, i.e. severance documents, etc.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in employee relations, human resources and/or within Employee Center
• Intermediate experience with Excel and Word
• Availability to work 1030am -7pm CST
• Proven to work or is currently working as a contractor placed at UHG or one of its subsidiaries or affiliates
• Live within MST or PST time zones 

Preferred Qualifications:

• Experience within the Employee Center
• PeopleSoft or other case management database experience
• Knowledge of State and Federal employment law; working knowledge in ADA, FLSA, EEO 
• Proven history of consulting and able to work independently
• Proven problem solving and negotiating skills 
• Proven to be independent, analytical decision-making based on knowledge and thorough interpretation of policy/practice 
• Proven organizational skills with the ability to manage multiple priorities 
• Proven ability to work independently while working within guidelines and established protocols
• Proven accurate and timely analysis of a variety of data to meet deadlines and commitments  
• Demonstrate solid verbal and written communication/documentation skills 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.