Direct-to-Consumer Sales Site Lead – Hybrid in Roanoke, VA

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The primary objective of the Site Lead role is to provide guidance, education, and real-time support to Direct-to-Consumer Sales Agents in assisting consumers with finding the most suitable UnitedHealthcare Medicare plan(s), while ensuring a delightful member experience. Responsibilities include coaching agents and collaborating with other sites leads to support agents across teams. The Site Lead reports directly to the Site Director.

Work Location: Roanoke, VA

If you reside near Roanoke, VA you will enjoy the flexibility of a hybrid-remote* role as you take on some tough challenges. 

Work Schedule:

• Full time position
• Operating hours: Monday – Friday 7:00am – 7:00pm local time with rotational weekend shifts
  • During busy season, 1 weekend day is expected per week
  • Outside of our busy season, 1 weekend shift expected per month

Primary Responsibilities: 

• Provide real-time, in-call coaching and guidance to agents on effective sales practices, documentation, and adherence to compliance standards
• Act as an immediate, in-call point of contact for guidance on leveraging digital resources to enhance consumer experience
• Inspire and motivate agents to surpass sales targets while delivering exceptional customer experiences. Deliver engaging activities to promote employee experience, comprehension, and skill development
• Collaborate with leadership to foster a positive organizational culture
• Serve as a role model for agents by exhibiting exemplary attendance, participation, attitude and teamwork
• Perform additional duties as necessary to achieve company and business segment objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 3+ years of experience in a sales and/or call center environment
• Possession of, or ability to obtain within 90 days, relevant licenses such as Health, Life Insurance, or other appropriate state licenses
• 1+ years of experience with demonstrated success in a Direct-to-Consumer Agent role, call center, or production environment 
• 1+ years of experience with exceptional communication, interpersonal, and presentation skills, with the ability to effectively engage with individuals at all levels of the organization
• Intermediate level of proficiency in MS Office (Word, Excel, PPT, Teams)

Soft Skills: 

• Self-motivated and goal-oriented with a track record of meeting or exceeding objectives
• Proven ability to embrace change and quickly acquire new knowledge and skills
• Strong relationship-building skills and a knack for problem-solving
• Highly organized with the ability to multitask effectively
• Uphold a strong work ethic, integrity, and a commitment to maintaining confidentiality
• Proven history of successfully collaborating with peers to achieve goals

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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