Network Program Analyst – Product Manager – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Facilitate and/or support defining business requirements (i.e., business, functional and non-functional) for Optum Pro new capability development or enhancements to existing capabilities
• Collaborate with business and technical stakeholders to document detailed business requirements
• Define and maintain the project schedule to track/measure progress (e.g., status, milestones, tasks, deliverables) of Optum Pro capability enhancements or new market implementations
• Communicate ongoing updates to all stakeholders to ensure understanding of and alignment with project status/changes; Support ongoing monitoring and adjustment of project scope/timelines/dependencies
• Partner with applicable stakeholders to identify the operational impact of Optum Pro capability enhancements within defined operation teams processes (e.g., changes to policies/processes/procedures, compliance with applicable legal/regulatory requirements)
• Define, coordinate and execute Optum Pro Operation teams’ user acceptance testing scenarios/scripts to ensure the system capability meets the requirements and specifications of the end-users
• Facilitate and project manage claim and call center operations teams’ end to end testing of new Optum Pro capabilities
• Define, execute and track yearly Optum Pro team Major Business Objectives (MBO)
• Identify and track risk across functional applications/business areas to ensure the complete end-to-end impact is understood and defined in the early stages of a program or project
• Ensure complete readiness during the execution phase following defined existing processes
• Will work cross-functionally with teams broadly across the enterprise to engage with business resources, understand complex business models, and analyze data for performance outcomes
• Partnering with Leadership on Operational benefits related to expanding existing technology or adding new technology
• Create, control, and improve end-to-end business processes impacted by Technology implementations
• Lead process design and project implementation teams in process improvement activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience eliciting and writing business requirements, documenting business process, or systems analysis
• 3+ years of experience project managing cross functional project initiatives
• Ability to strategize and think big picture
• Demonstrated ability to communicate ideas clearly, concisely and persuasively at all levels of an organization
• Intermediate experience using Microsoft Product Suite (Excel, PowerPoint, Word, Project)
• Demonstrated ability to work independently in a matrix environment
• Demonstrated ability to build solid business relationships and influence change across organizational lines
• Demonstrated analytical and problem solving skills

Preferred Qualifications:

• Knowledge and experience with customer portals  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.