Direct-To-Consumer Group Retiree Site Lead

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

The primary objective of this role is to provide guidance, education, and support to Direct-to-Consumer agents to facilitate their success in assisting consumers with finding the most suitable United Healthcare Medicare plan while maintaining a delighting member experience. Responsibilities include coaching, training, and collaborating with cross-functional teams. The position reports directly to the Site Director.

 

This position follows a hybrid schedule with three in-office days per week in Miami, FL.

 

Primary Responsibilities:

• Inspire and motivate agents to surpass sales targets while delivering exceptional member experiences
• Provide coaching and guidance to agents on call handling, documentation, and adherence to compliance standards
• Guide agents in effectively leveraging digital resources to enhance the consumer experience
• Maintain and enhance agents’ knowledge of systems, tools, and processes
• Deliver engaging coaching activities that promote comprehension and skill development
• Collaborate with leadership to cultivate a positive organizational culture
• Participate in peer feedback sessions to foster continuous improvement
• Collaborate on projects related to systems, processes, and inter-departmental initiatives
• Serve as a role model for agents by exhibiting exemplary attendance, participation, attitude, and teamwork
• Perform additional duties as necessary to accomplish company and business segment objectives

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or equivalent experience (3+ years in a sales and/or call center environment)
• Possession of, or ability to obtain within 90 days, relevant licenses such as Health, Life Insurance, or other appropriate state licenses
• Demonstrated success in a Direct-To-Consumer Agent role, call center, or production environment for a minimum of 1 year
• Self-motivated and goal-oriented with a track record of meeting or exceeding objectives
• Proven ability to embrace change and quickly acquire new knowledge and skills
• Exceptional communication, interpersonal, and presentation skills, with the ability to effectively engage with individuals at all levels of the organization
• Solid relationship-building skills and a knack for problem-solving
• Proficient in technical and computer skills
• Highly organized with the ability to multitask effectively
• Uphold a solid work ethic, integrity, and a commitment to maintaining confidentiality
• Proven history of successfully collaborating with peers to achieve site goals
• Hybrid schedule with three in-office days per week in Miami, FL

  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits re subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.