Software Engineering Lead – Application support JAVA and Azure

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Technical support to end users on various technical issues and problems related to Digital applications in production.

IT Support Analyst will provide Level 3 Technical support to end users on various technical issues and problems related to Digital applications. The candidate is responsible for responding to, documenting and resolving service tickets within defined SLA. The candidate must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

The Support Analyst will also perform root cause analysis, develop checklists for typical issues and recommend procedures and controls for problem prevention.

Primary Responsibilities:

• Identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
• Interface or co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as required
• Analyze and document user or application requirements
• Root cause analysis of problems or issues reported by clients or members
• Be capable to communicate across multiple teams on day-to-day support operations
• Pre/Post Change Validation and Communication, Incident/War Room Management, Data Center Switching, Database Script Execution, Implementations, Production Monitoring Review & Setup –
• Define Thresholds, SLO ownership, Client/Member Issue Resolution
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility
To apply to an internal job, employees must meet the following criteria:

• SG 26 & SG 27 can apply
  • SG 26 will move to SG 27
  • SG 27 will move laterally
• Performance rating in the last common review cycle of “Meets Expectations” or higher
• Not be on any active CAP (Corrective Action Plan) or active disciplinary action.
• Time in Role Guidelines
  • Should have been in your current position for a minimum of 12 months, if you have not met the recommended minimum time in role, discuss your career interest with your manager and gain alignment prior to applying. And share the alignment email with respective recruiter while applying

Required Qualifications:

• 5+ years of experience in SQL, Java or J2EE, Webservices, Springboot, Microservices, Azure/AWS
• 5+ years of experience in Service Now, SOAP UI, Splunk or SplunkO, SQL Developer, Rally (preferable)
• Proven solid background in analyzing document requirements related to project/application
• Proven troubleshooting skills to work on member issues and finding their root cause
• Proven excellent communication skills to collaborate with Technical/Business teams
• Proven  good team player
• Proven eagerness to work-upon or learn new applications and tools
• Proven capability to understand or learn without much external help

Preferred Qualifications:

• Functional knowledge of Member Portal/Mobile applications
• Pharmacy Benefit Management knowledge
• Healthcare Domain knowledge

Key Initiatives: Proactive issue handling, Alert improvements, ADTM reduction, RER reduction, directly impacts HAD, pricing improvements.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.