Associate Patient Care Coordinator (Part-Time)

Oakland Psychological Clinic of Michigan (OPC) is an outpatient mental health and substance abuse clinic serving children, adolescents, adults, couples, families, and the elderly with eight convenient locations in Southeastern Michigan.

As an Associate Patient Care Coordinator, you will be responsible for providing support to clinical staff and patients. This is a center-based front office position. You will greet patients entering the center to check in and assist them with checking out at the end of their visit. 

Location: 33300 5 Mile Rd. Livonia, MI. Travel will be required for onsite training at the Milford Office as needed.

Schedule (16 hours): 2 8-hour shifts per week (likely Tuesday & Wednesday). Schedule to be determined upon hire.

Primary Responsibilities: 

• Provide reception and clerical support in the clinic’s front office
• Ensure all locations are welcoming and adhere to brand guidelines
• Assist patients with the check-in and check-out process; review each patient’s chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification 
• Assist with onboarding new patients, help patient’s access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments 
• Assist in updating and/or scheduling existing patient appointments and internal referrals with providers
• Process payments for co-pays, deductibles, co-insurance, self-pay and missed appointments fees
• Ensure patient inquiries are addressed quickly, including resolving patient insurance eligibility issues
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps 
• Schedule client appointments 
• Collaborate with Patient Access Center
• Assist management of provider onboarding & offboarding
• Support provider ticket & claims completion
• Scan mail, order supplies, report building & maintenance needs, provide access to technicians/vendors, and assist local staff using business equipment 
• Secure patient information and maintain patient confidentiality 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of basic computer software experience
• Willing and able to travel to Milford for training

Preferred Qualifications:

• Experience in a mental health or medical setting office environment
• Electronic Health Records experience 

Soft Skills:

• Ability to work independently

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together. 

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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