Bilingual English/Spanish – SafeTrip Customer Service Representative

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast – growing environment. 

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The SafeTrip Customer Service Representative handles incoming phone calls and monitors an email inbox of incoming questions from current and prospective SafeTrip policy holders to answer any questions they may have about our travel insurance options.

This position is full-time (40 hours/week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00 am – 8:00 pm EST. It may be necessary, given the business need, to work occasional overtime. 

We offer weeks of on-the-job training, virtual side by side with current team member. Duration is dependent on needs of individual candidate. Training will be discussed further during interview process. The hours during training will be any 8-hour shift between 8:00 am – 8:00 pm EST, Monday – Friday. Training will be conducted virtually from your home.

   

Primary Responsibilities:

• Answer incoming calls from members inquiring to purchase travel insurance products
• Comprehend and communicate insurance language, policy details, and exclusions
• Convert caller inquiries into SafeTrip sales
• Answer up to 80 incoming calls a day
• Loading new member or group data into the enrollment database & update the database with changes
• Manage multiple email inboxes and responding to member eligibility or group questions & verify enrollment status
• Reconcile eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility change
• Control inventory of member and group transactions
• Work frequently with client management team and brokers to complete group enrollments
• Work individually or in a team setting

   

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 3+ years of customer service experience OR consumer sales
• 2+ years of experience in an office environment
• Property & Casualty Producer Insurance and Life & Health Insurance license OR the ability to obtain within 90 days of employment

• Bilingual fluency in English and Spanish

• Ability to work 40 hours per week within the operating hours of the site 11:00 am – 8:00 pm EST from Monday – Friday including the flexibility to work occasional overtime based on business need.

   

Telecommuting Requirements: 

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

   

Soft Skill:

• Ability to work with complex systems and procedures

   

Physical and Work Environment:

• Critical thinking, frequent speaking, active listening using a headset, computer skills, handling other objects, long periods of sitting and or standing at desk

   

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20.00 – $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

   

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

   

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

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