M&R Sales Supervisor- San Juan, PR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The M&R Sales Supervisor is responsible for achieving results for their individual team by providing frontline leadership and management to DTC sales agents. Their main objective is to enroll consumer prospects into UnitedHealthcare Medicare plans. Responsibilities also include overseeing the performance of assigned team members, providing coaching and development to enhance their sales capabilities.

  

Primary Responsibilities:

• To provide effective people leadership, oversee/support personal development and drive team engagement
• Perform additional duties, including performance management to achieve company and business segment objectives
• Maintain overall team performance and ensure successful implementation of new processes and practices
• Provide one-on-one coaching to agents to improve call handling, documentation, and compliance adherence by engaging in regular discussions about performance and identified opportunities for improvement
• Proactively recommend and provide learning and development resources to enhance agent skills and knowledge
• Educate agents on effectively leveraging digital resources to enhance the customer experience
• Maintain and enhance agents’ knowledge of systems, tools, and processes
• Collaborate with other supervisors and leadership to foster a positive organizational culture and employee experience
• Participate in peer feedback sessions to drive continuous improvement
• Work in partnership with other supervisors on projects related to systems, processes, and inter-departmental initiatives
• Other duties may apply

 

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Possess or be able to obtain Health, Life Insurance, or all appropriate state licenses within 90 days
• Success-driven with 2+ years of experience in Field sales, Sales call center or Sales environment
• Leadership experience in a production or call center environment
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Proven solid communication, interpersonal, and presentation skills, with the ability to work with team members and all levels within the organization
• Proven relationship-building skills and the ability to establish and maintain professional relationships with team members and peers
• Proven solid technical, analytical, and problem-solving skills
• Proven project management skills, including resource identification, objective development, schedule implementation, leadership and status reporting, and result review and follow-up
• Proven organizational skills and the ability to multitask
• Proven ability to handle and maintain confidentiality of company-sensitive data
• Demonstrated hard work, honesty, integrity, and ethical business practices

 

Preferred Qualifications:

• Experience in the Medicare, insurance, or financial services industry

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.